It’s been a busy first half for our Customer Success representatives, who are in charge of signing new companies up every month. They thoroughly guide every new client through our innovative real-time leaderboards and enterprise gamification processes.
Whether it was the Sales or Customer Service crew of a recognized Sports team, a Professional Service, or an IT shop, we have come to the conclusion that they were all facing similar challenges before knowing about Hurrah!. Although some of them were already tracking their team’s performance by sketching a set of business goals on a whiteboard or online spreadsheet, their method was very basic and old-fashioned. Hurrah! has been specifically designed to automate and improve such process. It minimizes the hassle while providing an extremely friendly way for employees to stay tuned with their goals, as well as keeping them motivated over time while driving CRM adoption and boosting performance.
One key aspect of our successful leaderboard and performance monitoring tool, is the ability to pull data in real time from the existing CRM system. Over the past couple of years, several of our fellow partners successfully implemented Hurrah!, and soon they came back to us with a feature request that caught our attention: the ability to pull some specific data from other data sources, since the information was not always available within Dynamics CRM.
Our product development team took this challenge and isolated themselves from the external world for a few months. Today, after gaining some pounds, and performing lots of testing, we are proud to announce the results:
Hurrah! Leaderboards is now able to connect with the most popular enterprise database systems, and even Excel sheets!
So, what does this mean for a Sales or Customer Service Manager?
Well, either as a fellow partner or as a Dynamics CRM enthusiast, you will not only experience the same level of connectivity you currently have with your favorite CRM, but also with other popular databases. Do you love our multi column chart slide but have some sales data stored in the Phone Systems and Call Center software? Now, you can mix it up with all that rich data stored somewhere else (Microsoft SQL Server, Oracle, IBM DB2, and Excel, to name a few), and broadcast it right away on the TV screens. Do you want to congratulate and launch the big event based on some valuable data stored in an external system, either an ERP or a billing system? No problem!
Obviously, this also opens the door to non-Dynamics CRM teams, allowing Hurrah! to fit in more spaces. Eventually, it would also allow every organization who is willing to experience the excitement of live motivation, engagement, and success, without considering the system they use to store data and CRM activities.
We trust this feature opens a wide variety of possibilities, making the broadcast of valuable information a lot easier, regardless of its location.
Another feature we included in this new release, thanks to our customer’s feedback, is the Metric Customization Platform. Metrics are now easier to setup than ever, directly from the administration console (yes, the one that looks like PowerPoint™), just with some quick help from your IT guy and zero dependance on our implementation team.
Feeling excited, right? We encourage you to upgrade for free to the latest version of Hurrah! Enterprise as soon as possible, or ask for a Live Demo and see how it could easily plug into your non-Microsoft CRM system.
CEO @ CRMGamified