It is well known that monitoring operations based on “Activity and Results” KPI’s is essential for any Call Center or Telemarketing team. In the end, choosing those vital metrics and monitoring them, is what makes them succeed or not. Some time ago, this important procedure was done poorly with a delay in showing reports, sometimes […]
The history of the Minnesota Timberwolves, an NBA expansion team formed in 1989 is full of great players and impressive accomplishments. They headed to the playoffs 8 consecutive times from 97-2004 and beat Michael Jordan and the Bulls in their heyday. Their Sales team also has a proud history, setting the league attendance record their first year in existence, drawing more […]
Everyday companies try to find the best way of engaging employees to achieve better results in user adoption. Most companies are not aware of certain mistakes that can compromise the expected results. Pablo Peralta wraps up 10 ponderous common errors to avoid. Download this Whitepaper now and find out if your company has a seamless strategy. […]
The Boston Celtics, the most successful NBA franchise with 17 championships – more than any other NBA club – has relied on both its historical legacy and modern technology to achieve sales growth. The Celtics sales team knew about respecting the trust of the fan and bonding season ticket holders with the team long-term as a […]
This is what’s been on my mind lately, as I speak with existing and potential clients about the issues they face getting employees to work in CRM. 1. Importance of an Adoption Plan Along with an Implementation Plan, an Adoption Plan – that is a plan to make sure employees use what has been bought and […]
Dopamine is a neurotransmitter. It is a chemical messenger originated from a nervous termination that interacts with a specific receptor to produce different physiological responses helping in the transmission of signals in the brain and other vital areas. Dopamine is found in humans as well as animals, including both vertebrates and invertebrates. How it works? This […]
It’s already July! Microsoft’s WPC 2015 in Orlando is just around the corner, and we didn’t want to miss the opportunity to let you know we’ll be there slide! Don’t miss this great event, peers and partners from all around the world; it offers great sessions, experiences of other partners, and more, learning while having […]
The job of a call center agent can be tough. As a manager of a call center, you need to help agents deliver competent or more importantly high quality service in an efficient way. We all know it is a big challenge but not all of us know HOW it can be accomplished. Luckily, […]
When it comes to adopting CRM systems, organizations face one big challenge or what we like to call the data entry nightmare. The main purpose of installing a CRM system is to have all the critical information that comes from the customer interactions stored in a database, in order to improve many key business activities […]
Increasing sales, achieving goals and motivating sales people is the fundamental challenge faced by all sales & marketing organizations. The Dolphins Management team wanted to do so while also gathering actionable data to use in decision making. They already had a CRM in place and used by Sales, but did not want it to become a stumbling block as […]
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