How to successfully manage a remote sales team

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The need to work remotely has never been more pressing than it is now. Unfortunately, COVID-19 is spreading around the world, and as a result, many companies are asking their emplo...

20 Sales Podcasts You Can’t Miss in 2020

There is an ever growing library of sales podcasts available out there on everything from tips and tricks of the trade to stories and studies related to the world of sales. When it...

What is the best CRM for Sales Teams? Salesforce vs. Dynamics 365

Choosing the best CRM for sales teams is a challenge for companies both big and small. The right system can be an invaluable tool, and the wrong one can be a waste of money and tim...

5 Call Center Contest Ideas to Motivate Your Team

Call center work can be repetitive and it is often challenging to keep motivation and engagement levels high among employees. Contests are a great way to introduce gamification int...

3 ways to get the most out of Hurrah! Leaderboards. In 3 minutes or less

Some of our favorite ways to use Hurrah! Leaderboards have nothing to do with KPIs. Try adding content with a personal touch, sharing tips for your team, and celebrating your great...

What should be on your Sales KPI Dashboard: KPIs for Sales Managers

Data reporting is essential for sales managers to monitor performance. Nevertheless, lots of time can be lost wading through metrics that don't matter. The idea behind a Sales KPI ...

9 Best Automatic Sales Prospecting Tools Reviewed

  In order to set just one appointment, an average outbound salesperson needs to make 8 dials per hour and prospect for almost 6.5 hours. This doesn’t seem like a very ef...

Gamification: A Fresh Take on Employee Engagement for Call Centers

The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. Employee engagement is key to growing any busines...

Essential KPIs for Staffing & Recruiting [Infographic]

    Essential Staffing & Recruiting KPIs 1. Productivity Metrics Productivity metrics measure key daily activities by recruited or team. These KPIs are us...

Can Gamification Increase ROI of Sales CRM?

Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that. Customer relationship management (CRM) is a technology for managing your compa...

High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it

Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Train...

NewsFlash! Hurrah!'s Newest Feature

Ever find yourself needing to get your team’s attention right now? Records have been broken, prizes won, there are cookies in the break-room—now your most important updates wi...