Data Quality
What is the best CRM for Sales Teams? Salesforce vs. Dynamics 365
Choosing the best CRM for sales teams is a challenge for companies both big and small. The right system can be an invaluable tool, and the wrong one can be a waste of money and tim...
Team Motivation & Culture
5 Call Center Contest Ideas to Motivate Your Team
Call center work can be repetitive and it is often challenging to keep motivation and engagement levels high among employees. Contests are a great way to introduce gamification int...
Product
3 ways to get the most out of Hurrah! Leaderboards. In 3 minutes or less
Some of our favorite ways to use Hurrah! Leaderboards have nothing to do with KPIs. Try adding content with a personal touch, sharing tips for your team, and celebrating your great...
Data Quality
What should be on your Sales KPI Dashboard: KPIs for Sales Managers
Data reporting is essential for sales managers to monitor performance. Nevertheless, lots of time can be lost wading through metrics that don't matter. The idea behind a Sales KPI ...
Sales Management
9 Best Automation Sales Prospecting Tools Reviewed
This post was updated in 2021.
In order to set just one appointment, an average outbound salesperson needs to make 8 dials per hour and prospect for almost 6.5 hours. This doesn...
Team Motivation & Culture
Gamification: A Fresh Take on Employee Engagement for Call Centers
The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention.
Employee engagement is key to growing any busines...
Data Quality
Essential KPIs for Staffing & Recruiting [Infographic]
Essential Staffing & Recruiting KPIs
1. Productivity Metrics
Productivity metrics measure key daily activities by recruited or team. These KPIs are us...
Sales Management
Can Gamification Increase ROI of Sales CRM?
Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that.
Customer relationship management (CRM) is a technology for managing your compa...
Team Motivation & Culture
High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it
Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Train...
Product
NewsFlash! Hurrah!'s Newest Feature
Ever find yourself needing to get your team’s attention right now?
Records have been broken, prizes won, there are cookies in the break-room—now your most important updates wi...
Team Motivation & Culture
20 Motivational Quotes to Increase Sales and Encourage Teamwork in 2019
Start 2019 off right with these motivational sales quotes and shareable slides from our team to yours.
With the holiday season behind us, it’s time to start focusing on the year...
Sales Management
How to Manage CRM Data effectively: 3 Tips for Sales Ops Teams
A recent study by CSO Insights defines sales ops as, “a strategic function, designed to provide a platform for sales productivity and performance by providing integrated methods...