Gamification: A Fresh Take on Employee Engagement for Call Centers

The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. Employee engagement is key to growing any busines...

How using Gamification helps Call Centers Improve Performance

  The job of a call center agent can be tough.  As a manager of a call center, you need to help agents deliver competent or more importantly high quality service in an eff...