Gamification: A Fresh Take on Employee Engagement for Call Centers

The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. Employee engagement is key to growing any business. Engaged employees are more motivated because they feel connected…

How using Gamification helps Call Centers Improve Performance

  The job of a call center agent can be tough.  As a manager of a call center, you need to help agents deliver competent or more importantly high quality service in an efficient way. We all know it is a big challenge but not all of…