New Features in Leaderboards Software: How to get the most out of Hurrah! 4.0

Our clients spoke, and we listened. Introducing all new features and better functionality.

Hurrah! just got some shiny new updates. At Hurrah! we are proud to offer innovative and effective solutions in CRM gamification and leaderboards software. We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from on-site check-ins and client feedback, and overhaul the Hurrah! platform with all new features and an improved UI.

The result is Hurrah! 4.0.

With this newest update, we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

We’ve got lots to say about all our great new features. To start, here’s a short introduction to what’s new in Hurrah! 4.0. Plus, we’ve included heaps of helpful tips on how to get the most out of Hurrah!’s new capability and features!

Contests

Hurrah! now features Contests, one of the most requested new functions! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

 

Specify the Key Performance Indicator you want to measure and an end time for your contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Tip: Pair Contests with Announcement slides to publicize any incentives or prizes for contest winners.

Tip: Don’t just reward top performers, create Contests using KPI’s that allow the whole office to compete. Ex: instead of running a contest on “confirmed sales,” choose a KPI, like “customer contacts made.”

Aggregate Metrics for Big Events:

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now, what customers have deemed Hurrah!’s #1 feature has expanded capability! You can set Big Events to trigger when something singular happens as before, like a big sale. New improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold, like when your team resolves a record number of cases in a month. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Tip: Setting clear and attainable goals for your team is essential. Use the Big Events slide’s new aggregate metric function to increase positive reinforcement when your team reaches KPI targets.

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout. Quickly and easily register your display devices from your admin console with a 4-digit verification code. Device registration means that after initial registration your display devices can all be managed from your admin account, and you will not have to sign in to each display console again.

Tip: Pick a time to get all your display consoles registered and your admin device set up at once. This will make transitioning to the new system quick and easy, so you can get started using Hurrah! 4.0 throughout your office.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Tip: Countdowns are a great way to keep your team focused on a goal or deadline, but you can also use them to keep your office culture lively and get team members engaged. For example, use Countdown slides to generate excitement about the big office holiday party, or company retreat coming up.

Video with Audio on Announcement Slides

Now video with audio can now be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!

Tip: Skip sending emails that get lost in the vortex of everyone’s inbox. Announcement slides are attention grabbing and perfect for updating your office on everything from employee birthdays to important meetings.

Tip: Customize your announcements with video and sound effects. Improve communication by picking a format that instantly lets people know what’s going on. For example, include the same video and audio every time you announce office seminars and educational events.

Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows take up less memory on your devices and run more smoothly overall. We’ve also streamlined user registration. Now new users can register on their devices right in the Hurrah! system, and administrators can assign them proper roles and grant them permission to access to the admin site. Plus we’ve added some other enhancements to promote overall performance.

Hurrah! 4.0 has lots new to offer, and knowing how to get the most out of it is the first step to a more productive, engaged, and energetic workplace.

If you aren’t already investing in your team with Hurrah!, and want to learn why so many companies love it, contact us for a free consultation and demo!

Cheers!

The Hurrah! Team

Hurrah! 4.0 Press Release

Everything You Need to Know About Hurrah! 4.0

We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from numerous on-site check-ins and client feedback, and overhaul the Hurrah! Platform.

With Hurrah! 4.0 we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

Make sure you’re getting the most out of your Tech. Read on for a summary of all the new capabilities and upgrades headed your way with Hurrah! 4.0


New Features

Contests

One of the most requested new features, Hurrah! now features Contests! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

Specify the KPI you want to measure and an end time for the contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Aggregate Metrics for Big Events

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now what customers have deemed Hurrah!’s #1 feature has expanded capability! Big Events can be triggered when something singular happens as before, but new improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Audio Enabled for Announcements.

Now video with audio can be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!


Platform Upgrades

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout.

Quickly and easily register your display devices from your admin console with a 4-digit verification code. This major upgrade means that after initial registration, your display devices can all be managed from your registered admin device, and you will not have to sign in to each display console again.

Streamlined User Registration

Now new users can register on their devices right in the Hurrah! platform, instead of using a third party server.  Administrators can then assign them proper roles and grant them permission to access to the admin site.

Note: upgrading to the new platform will require all previous users to re-register on their devices once the primary admin account has been set up.


Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows now take up less memory on your devices and run more smoothly overall. Plus we’ve added some other enhancements to promote overall performance!

Cheers!

The Hurrah! Team

If you haven’t already implemented your free upgrade to Hurrah! 4.0, contact our customer success team for a consultation and tutorial.

 

The Top 6 CRM Gamification Mistakes (And How to Avoid Them!)

When we implement Gamification on our CRM, we expect to take full advantage of it. Right?

In this post, we are going to show you the most common mistakes during this process, so you can be aware and avoid them at all costs. Don’t let any small hiccups stop you from getting all the benefits from your new Gamification!

To give you an accurate approach, we have merged our personal experience in the Gamification field, with various testimonials from other CRM Gamification Experts. Check out this list and take note 📝:

Mistake 1 — Focusing on Rewards Instead of the Process

When Gamification and CRM are working together, is very common to use the prize appeal. People become more engaged when they have a tangible reward.  

Yet, according to Nicolas Babin, ranked #1 Gamification Guru in March 2018 by Rise Global list’s, there is a gap in this technique.

“The biggest mistake one could say is when people game the system, meaning they use gamification to win a prize and in the meantime, they do not fill out the CRM system correctly or honestly”, Nicolas pointed out.

When you advertise a very attractive reward, people will do whatever it takes to win (even cheat). Instead of the “achievement” being the most important, the prize itself becomes the main focus.

How to solve it:

“To prevent that, it is important to not offer great prices and to ensure borders, so that no one can game the system and cheat”, advised Nicolas.

Prizes are useful to establish and align common goals with your team, but It should solely be a recognition symbol for the good work and commitment of the reps.

Some of our clients used to reward their team members with tangible prizes such as concert tickets, trips, etc. This is great, although we have noticed that the most stimulating prize for sales reps is much simpler: recognition.

Displaying their names on Leaderboards generates a constant appreciation internally, for their hard work. This also catches the eye of Managers and C- Level Employees. Imagine the CEO seeing your Big Sale on the screen. That’s a real prize.

Employee Recognition Hurrah! Sales Leaderboards

Mistake 2 — Believing that Gamification alone will solve all the problems

“The biggest mistake is thinking that gamification alone will solve long-term issues with using CRM (or any service). If the root issue is not understood (why are people not doing what I want them to do) then gamification will often only add a novelty boost in activity.”, pointed Andrezj Marczewski, author of Even Ninja Monkeys Like to Play (2015).

As mentioned above, when we acquire a new tool we expect to see the “magic” happening instantly, and forget that it usually starts off as only that: a tool. Like any tool, it needs a context to function. It also needs someone to handle it. It can’t do the whole job by itself.

How to solve it:

To begin you must ask yourself: why are you using a CRM and why is the CRM important to the company and the company’s goals? Once you have these answers, you must communicate them to your team. Then only after that, can you begin to take advantage of Gamification.

Andrzej recommendation is right along these same lines “you need to educate people about why they need to use the CRM first, then start to apply things that make that use feel rewarding and (if such a thing is possible) fun. But they have to understand the real value to them and the company first!”

We’ve written about the challenges of implementing a CRM and incentivizing the user adoption. Check it out if you want to learn more about the 10 Deadly Sins in CRM User Adoption.

Download Now Free eBook 10 Deadly Sins in CRM User Adoption

 

Mistake 3 — Starting with a Complex Gamification Model

Pablo Peralta, the founder of one of the biggest LATAM CRM communities, also shared some insights. For him, one of the most common mistakes is “starting with a complex gamification model and using complex gamified dynamics”.

A lot of people that have never tried gamification before, try to jump into it using complex techniques and features. This can easily confuse, and create the illusion that gamification is tricky stuff. This can also result in a lot of mishaps.

“Gamification must be implemented in a very simple model. Like giving points to the reps who follow the behavior that you want them to, measuring impact and so on. Then, with time and feedback, starting to introduce badges and other prizes”.

How to solve it:

According to Pablo, “the best option in corporate environments is to start with the most basic stuff”. This means the most basic gamification techniques and methods.

Next, Pablo suggests to “introduce the concept and which behaviors you want to reward. Keep measuring the members’ feedback and allowing them to adopt it.”

Finally, Pablo suggests that increasing the complexity of the gamification solution is the best route, but to do it slowly. This involves things such as “introducing badges and other prizes”.

"Introduce the concept and which behaviors you want to reward. Keep measuring the members’ feedback and allowing them to adopt it".

 

Mistake 4 — Applying a Short-Term Gamification Strategy

We talked to Michael Wu, recognized as an Influential Leader by CRM Magazine, and his message to us was clear: short-term techniques are not recommended when it comes to CRM.

“One of the biggest mistakes in applying gamification to address these long-term behavior change is that people often use short-term gamification tools.”

He also added, “unlike gamification in marketing and sales, CRM user adoption and employee engagement are both long-term problems. It’s pointless to drive adoption or engage employees only for a few months”.

How to solve it:

Michael advises using strategies that apply more challenging and complex games because they are the most effective in the long run.

Although they present results slowly, they are the ones that drive more complex behaviors. Also, they are able to entertain people for a longer period of time.

He concludes that those who bet on short-term solutions “are doomed to fail when addressing challenging business problems that involve long-term behavior change.”

Mistake 5 — Forgetting to develop a strategy before applying gamification

According to Karl Kapp, author of The Gamification of Learning and Instruction Fieldbook: Ideas Into Practice (2013).

“One of the biggest mistakes is not integrating the CRM gamification efforts to a larger strategy. If your overall strategy or sales model or prospecting method is ineffective, simply adding on a gamified CRM with points for calling a prospect is not going to magically increase sales.

A gamification effort needs to be carefully combined with an understanding of the overall goals. You need to map individual events, efforts and behaviors to a specific reward structure not just to the overall goal of “sell more” but to enabling goals or milestones like impacting the ratio of call activity to next step activity, which will eventually lead to larger goals.”

How to solve it:

The first step to avoid this mistake is to establish a baseline strategy.

This is necessary so gamification can “assist” in the process. It must be clear that Gamification does not define the directives of your team and your business.

“An organization needs to clearly have identified steps and activities that lead to success before going off and half-heartedly gamifying the CRM. The organization needs to set clear goals, milestones and trigger events and then weave the gamification solution into the comprehensive effort. Too often gamification is added in total disregard to strategic considerations when it comes to gamifying a CRM. The fix is to work on strategy first, gamification second”, conforming to Karl.

"A gamification effort needs to be carefully combined with an undestanding of the overall goals"

 

Mistake 6 — Reducing the complexity of the Business

For Marigo Raftopoulos, ranked #2 Gamification Guru in March 2018 by Rise Global list’s, one of the most common mistakes is “a lack of appreciation of organizations as complex systems”. We should not reduce our company’s process and complexity.

A company structure is, by nature a complex system. If we want our business to succeed, we need to make sure to align our process as precise as possible. After this, gamification will be the easy part.

“A well-meaning gamified CRM could be encouraging positive desired behaviors such as project collaboration, knowledge sharing or innovation drives. However, the success or failure of that system largely depends on the prevailing culture, work processes or management styles of the organization. For example, a collaborative, knowledge sharing tool will not be optimized in a prevailing organizational culture of secrecy and distrust”, Marigo pointed out.

How to solve it:

“The lesson here is that gamified CRMs are a technological tool, and not the complete solution”, she concluded.

Again, we learn that a company’s culture is fundamental. The gamification can definitely be a good choice for changing behaviors, but it would not work by itself.

Company's Culture Hurrah! Sales Leaderboards

If you are looking to take your first step into the gamification world, we recommend you look for an easy to use and effective solution.

Our Hurrah! Leaderboards creates appealing and customizable slideshows, that are very simple to set and user friendly. By displaying KPI’s in real time, Hurrah! helps align your company’s goals with all members of the team. Driving performance and bringing excitement and recognition to daily activities

 

Try Hurrah! for Free

 

We would like to thank all of our generous contributors:

Nicolas Babin, ranked #1 Gamification Guru in March 2018 by Rise Global list’s, and a renowned Marketing and Gamification Consultant.

Andrzej Marczewski, author of Even Ninja Monkeys Like to Play (2015), and Senior Solution Consultant.

Pablo Peralta, founder of Comunidad 365, the biggest CRM Community in Spanish.

Michael Wu Ph.D., named as an Influential Leader by CRM Magazine, International Speaker.

Karl Kapp, author of The Gamification of Learning and Instruction Fieldbook: Ideas Into Practice (2013).

Marigo Raftopoulos, ranked #2 Gamification Guru in March 2018 by Rise Global list’s, Strategic Business Advisor and Digital Media Specialist.

Leaderboards Do’s and Don’ts: The Best and Worst Practices For Sales Executives

Selling is an innately competitive activity. In the last decade, big companies have implemented gamification as a way to help change behaviors, develop skills and enable innovation among their teams.

It’s been proven that games played at work can actually boost productivity and rev-up employee morale.

In this context, sales leaderboards have taken the lead as the best tools to ultimately pump up sales revenues. Moreover, adopting this kind of platforms helps employees get a full picture of the company’ s goals and how their actions are going to help achieve these goals.

For example, through the data displayed on Hurrah! Leaderboards, each team member can get to feel the value they bring! Increasing engagement and aligning personal goals with the goals of the organization.

But, be careful! Having a leaderboard is an awesome idea, as long as you take some good advice on how to design and implement them to transform them into useful (and even life changing!) instruments.

To help you succeed in this path, we present you the do’s and don’t s that every sales executive should take into account. Please take note!

 

THE DON´Ts 

 

Measure Everything by Dollars

Attention sales executives! You might feel tempted to measure every victory with the amount of money earned or the number of deals closed by your agents. This is something you should pay close attention to, because you don’t want your awesome leaderboard to turn against you.

Focusing solely on the dollars made might distract you from other important factors you should be paying attention to. For instance, in order to make the best out of gamification in the workplace, you need to look at how overall employee behaviors are changing.

Are they calling more leads? Producing more high-quality content? Answering client inquiries faster and more efficiently?

Never forget that productivity, and most importantly, employee engagement has many sides, increasing sales is only one of them.

 

Choosing The Wrong Metrics

Like we just pointed out, the aim of gamification should be changing behaviors and fostering employee well-being to the rooftop.

The problem is that poorly constructed leaderboards tend to do the exact opposite. How does that happen? Simple: when choosing the wrong metrics.

Badly designed leaderboards often emphasize those at the top ten in selling numbers, leaving the underperformers way behind. Instead of motivating an agent who is struggling behind, this might cause them to become even more discouraged.

To avoid that any member of the team feels alienated, sales executives must construct leaderboards that enable middle performers to shine just as brightly. At Hurrah! Leaderboards we strongly recommend deploying gamification that allows every single member of the team to feel like the hero of their own game.

 

Encouraging The Wrong Behavior

Following up on our previous thoughts, having a leaderboard that just highlights the achievements of top-ranking team players not only will affect individuals performances but also the overall team morale and dynamics.

Competition gone wrong can have terrible consequences. How can we prevent it? Simple. Like all gamification mechanics, leaderboards are nothing more than games with rules. When constructing them, agents should think about how the rules can be bent sideways, and reinforce them through proper design.

 

 

THE DO´S

 

Create Friendly Competition

Don’t lose focus on one of the main goals of gamification: making the workplace fun again for everyone. Leaderboards can be a great tool to achieve this, but reps should not forget the human aspect in this equation.

Talking and explaining (in person!) how the system works it’s essential to creating friendly competition and encourage each team member to work to improve their standings but also to boost collaborative spirit.

 

Customize Your Leaderboard

Making your Leaderboard visually and aesthetically attractive is a task you should also take very seriously. Sales leaderboards must make it easy to track individual and team progress in an exciting visual format.

With Hurrah Leaderboard we give you the opportunity to customize your background videos, add music to the mix and creating unique “big events” to celebrate big sales. Also, goal achievements, birthdays, special events organized by the company, etc.

 

 Learn More About Your Team

Last but not least, don’t lose the opportunity to get to know each member of your team through the game.

Putting stars as rewards for high-performing employees or even display flashy graphics does not automatically mean that the team is going to fully engage with the system.

To make this happen executives should take the time to look deeply into who their agents are. What they love, what are their strengths and weaknesses and what makes them tick.

Doing so is the only way to harness their skills and make them more productive and engaged with the organization goals.

Ready to start the game? Do you think there are other bad o good leaderboard practices we should mention? Let us know your thoughts in the comments section!

Download Now Free eBook Visible KPIs’ Advantages

 

The Hiring Game or How Gamification Can Change The Way You Manage Talent

Have you ever thought about using Gamification for Human Resources procedures?

One of the biggest challenges that companies face nowadays is how to find and retain talent in a highly competitive and changing global market. This becomes especially important when it comes to the very demanding millennial workforce like we talked in one of our previous posts.  

In this context, it has become essential for HR experts to move beyond the conventional approach of talent hunting. And more so, talent keeping. Recent surveys show how very few employees are truly committed to the goals of the organization they work for. But, is this really their fault?

The subject is complex and there are always many sides to this story. But, it certainly seems very unlikely for any company to achieve success in this digital era without trying new ways to engage and encourage their teams.

So, what are the secrets for succeeding at this challenging task? One of the big trends in this scenario is gamification. Or in other words, the use of game design elements in non-game contexts.

According to a recent MarketsandMarkets research, by the end of 2017, 70% of Global 2000 companies will be using gamification in their business, and the market will be worth $5.7 billion by 2018.

But how does all this really apply in the HR world? Here are a few examples that will help you understand the undeniable advantages of using online and offline game dynamics in this kind of processes.

When talent search meets fun

For a few years now, HR experts have begun to see gamification as a way of captivating, motivating and engaging employees at work. But that’s not all there is to it.

The implementation of game dynamics can begin from the moment a candidate applies for a certain position. As a matter of fact, gamification has spread to the recruiting and career services industries where it’s used to garner interest in job openings, provide a preview of applicant’s future performance and further motivate candidates to commit with the interview process, among other things.

The conventional norms of resumes, emails, and calendar invites are being replaced by software support platforms designed to make the recruitment process more entertaining and engaging for candidates.

For companies, on the other hand, the use of gamification data can enormously help to make smarter recruitment decisions. As well as for cutting down the time to hire.

For example, with Hurrah! Leaderboards our clients can set a package of slides that includes real-time information. Such as new job vacancies, CV submittals, client interviews, contractor placements and screening of candidates, among others. All this to add a fun ingredient to the otherwise monotonous hiring process.

Furthermore, this kind of playful dynamics can be adapted to test aptitude for the job itself and give candidates a better input into the task and the skills required by the hiring company. After all, positive feedback is one of the big cores of gamification.

Improving the training experience

Adding an innovative streak to the recruitment process is not the only way of using gamification in an HR context.

Unhappy unproductive employees often complain about the lack of learning opportunities provided by the company they work for.

In fact, it’s proven that staffers that are highly trained are not only more productive but also more willing to stay and work for the organization for a longer period of time.

And how can gamification help in this process? What better way to learn new abilities than through a fun interactive experience. Games can turn humdrum training materials into easily-digestible and highly effective learning programs.

This sort of strategy may also be used to test how a team or a certain employee reacts to new challenges using scenario-based learning. Integrating points to gaming dynamics or awarding badges when tasks are completed.

So, is gamification the future of HR strategies or just a passing fad? What do you think? Don’t forget to let us know your thoughts in the comments!

And… don’t miss the opportunity to talk to us about using Hurrah! to motivate your teams in a new fun and simple way. Get in touch and try Hurrah! for FREE.

Download Now Free eBook Gamification and Your Company

Gamification: The Best Tool to Captivate Millennials

Millennials are proven to be the hardest generation of talent to retain at work.

Until the arrival of gamification.

Millennials are known for being autonomous, restless and keen on independence. They are constantly looking for new experiences, even at work. For this generation, working is not just an obligation, nor it is only about money. They are looking for something different: a comprehensive experience through a job that is rewarding but also meaningful. Moreover, they are not shy when facing challenges or looking for quick results. As we already know, they grew up in the social media era: for them, it’s all about instant gratification.

According to the latest research from Gallup Consulting, millennials represent 38% of the US workforce. Yet, only 29% are fully committed to their work, as the report “How Millennials Want to Work and Live” points out. With those numbers, we can understand why the term “employee engagement” has taken a completely different meaning. HR experts have begun to see gamification as a way of captivating, motivating and engaging millennials at work.

In the last decade, many companies have incorporated different kinds of games in their offices like table tennis, video games, and board games, among others. But, what would happen if gaming became an intrinsic part of the job? Well, we’ve seen that gamification in a workplace presents many significant advantages, especially in certain fields such as commerce, advertising, marketing, sales, call centers, etc.

Here are 5 reasons why gamification can help to engage millennials:

1. Makes you feel happy

For the millennial generation, money cannot be the only reward when performing tasks at work. Assuring their well-being and complete professional satisfaction is also extremely important. Several scientific pieces of research demonstrate that gaming causes an increase of dopamine levels in the brain, boosting one’s energy, good mood, and productivity.

2. Promotes collaboration

People tend to create strong bonds when playing games. At least, we trust that everyone is going to play according to the rules of the game. Teamwork is an essential force in any organization, and millennials are well aware that significant things are not meant to be achieved alone.

3. Fosters the learning process

Through trial and error, gamers learn to cultivate all kinds of skills. And if there is something that this generation wants, it’s to know 100% what is expected of them, and which things they must learn to be even more successful in the professional field.

4. Motivates self-improvement

Games are also excellent tools to encourage personal growth. Once you have a clear vision of your achievements, the brain instantly activates its reward system. For example, progress bars and leaderboards that showcase the player’s journeys, how far they have come and how far they have left, to go push employees to desire an epic win.

5. Helps employees understand the goals of the organization

Last but not least, the strategic use of gamification can improve internal communication within the company. Also to clarifying its short and long-term goals. When millennials understand “the why” of their tasks at work, they are more likely to stay on track and develop desires to advance along their career path.

 

Would you like to try Hurrah! and see how gamification techniques work? Let’s talk!

 

I want to try Hurrah!

Dallas Cowboys use Hurrah! to Motivate Reps and Increase Sales!

Cowboys_Stadium_fieldThe Dallas Cowboys hold several sporting honors, including being the only NFL team to record 20 straight winning seasons.

The Cowboys have a robust sales department that had already been using a CRM since 2007 to track and log sales, but they were lacking a reporting tool.

 

After seeing the way the Hurrah! system’s Big Event alerts worked when sales were recorded, the CRM management team got excited—and knew that if it attracted their attention, it would do the same for their sales reps!

5243770160_e77c247c5f_z

 

See how Hurrah! helped Dallas Cowboys Motivate Reps and Increase Sales!

Tired of updating leaderboards manually? Welcome to the new era of Real Time Leaderboards!

It is well known that monitoring operations based on “Activity and Results” KPI’s is essential for any Call Center or Telemarketing team. In the end, choosing those vital metrics and monitoring them, is what makes them succeed or not.

Some time ago, this important procedure was done poorly with a delay in showing reports, sometimes waiting weeks or even months. Nowadays the cutting edge call centers can monitor their key metrics in real time, allowing faster interaction and instant feedback. This finally streamlines their operations and improves the motivation of the people involved.

A variety of leaderboards and reporting solutions are available in the market, but the ones that actually work are the ones able to show instant updates automatically. Usually they are directly connected to the original data sources: such as CRM Systems, Data Warehouses, Sales Datamarts, Phone Systems, etc.

Non-real time solutions

There are also some solutions (even with a fancy front end) that require in-between files such as Excel spreadsheets or .txt files. We call that type of technology: a “non-real time” solution.

These types of tools are usually much easier to configure and they can start operating in a matter of minutes, however there are some important disadvantages:

 

15988-female-hands-typing-on-a-laptop-keyboard-pv 1) Someone is required to manually update the Excel/txt files, increasing the risk of mistakes or errors that may lead to unwanted actions… What happen if that person has a day-off at work?

 

 

2) It represents an additional non insignificant cost. Let’s suppose the person needs 15 minutes 4 times a day to upload this data. He will be wasting 1 productive hour a day in this particular task. Considering an average cost/time of $30 an hour per person….in a month the investment will be $600, which means $7.200 by year.

 

64368770_7bce91daf6_o (1)3) In Call Centers and Telemarketing, the operations are so intense that measuring the streamline of the business must be done more often. If we use a Monitor/Leaderboard system updated by hand, an employee would have to do this tedious task at least 8 to 10 times a day resulting in personal fatigue and discouragement.

 

4) Tracking live scores make people feel more excited, no instant feedback is possible using Excel files. We prefer to celebrate specific outstanding actions (or results) at the same moment they occur.
For instance if someone calls 50 clients in a week or closes a $50k deal, a REAL TIME solution catches the event and shares the action with everybody at the same moment the person accomplishes the goal.
There is a huge difference between having that information LIVE, than waiting 24 hours until the data can be refreshed by someone editing an Excel file. Something similar happens if someone wins 2 or 3 positions in a leaderboard or if someone climbs to the 1st position. People want to see the changes in the metrics and in the leaderboard immediately, right at the moment it happens.

Leaderboard/Reporting Solutions help companies to track KPI’s and make them visible for everybody. They also aid companies to design tournaments and contests among their people invoking an intense sense of competition and self-improvement.

But… which group of Reporting/Leaderboard solutions is less risky and cheaper? Which one represents a more powerful solution to motivate teams?

Those that, even being easier to deploy, require in-between files updated by people? Or those that take the data directly from the source showing it clearly to anyone in the office?

alejandro-morales

Alejandro Morales
CEO CRMGamified

The Minnesota Timberwolves Win BIG with Sales Motivation Technology

012308-TC-Twolves001The history of the Minnesota Timberwolves, an NBA expansion team formed in 1989 is full of great players and impressive accomplishments. They headed to the playoffs 8 consecutive times from 97-2004 and beat Michael Jordan and the Bulls in their heyday.

 
Their Sales team also has a proud history, setting the league attendance record their first year in existence, drawing more than a million fans.

 
See how Hurrah! created the same excitement in their offices as on the court!

 

Boston Celtics Crashing the Sales Boards with Hurrah!

^69972C1013CD44DD0A705EA0F142E76F9BF9C78E2B1341FE90^pimgpsh_fullsize_distrThe Boston Celtics, the most successful NBA franchise with 17 championships – more than any other NBA club – has relied on both its historical legacy and modern technology to achieve sales growth.

The Celtics sales team knew about respecting the trust of the fan
and bonding season ticket holders with the team long-term as a
priority, but measuring sales and encouraging the sales group was another story.

 

CLqkB-uXAAAieIA

Hurrah! Live in the Boston Celtics Offices

 

See how Hurrah! became an exciting tool to develop their own sales tournament!

Download the Case Study Here