New Features in Leaderboards Software: How to get the most out of Hurrah! 4.0

Our clients spoke, and we listened. Introducing all new features and better functionality.

Hurrah! just got some shiny new updates. At Hurrah! we are proud to offer innovative and effective solutions in CRM gamification and leaderboards software. We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from on-site check-ins and client feedback, and overhaul the Hurrah! platform with all new features and an improved UI.

The result is Hurrah! 4.0.

With this newest update, we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

We’ve got lots to say about all our great new features. To start, here’s a short introduction to what’s new in Hurrah! 4.0. Plus, we’ve included heaps of helpful tips on how to get the most out of Hurrah!’s new capability and features!

Contests

Hurrah! now features Contests, one of the most requested new functions! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

 

Specify the Key Performance Indicator you want to measure and an end time for your contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Tip: Pair Contests with Announcement slides to publicize any incentives or prizes for contest winners.

Tip: Don’t just reward top performers, create Contests using KPI’s that allow the whole office to compete. Ex: instead of running a contest on “confirmed sales,” choose a KPI, like “customer contacts made.”

Aggregate Metrics for Big Events:

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now, what customers have deemed Hurrah!’s #1 feature has expanded capability! You can set Big Events to trigger when something singular happens as before, like a big sale. New improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold, like when your team resolves a record number of cases in a month. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Tip: Setting clear and attainable goals for your team is essential. Use the Big Events slide’s new aggregate metric function to increase positive reinforcement when your team reaches KPI targets.

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout. Quickly and easily register your display devices from your admin console with a 4-digit verification code. Device registration means that after initial registration your display devices can all be managed from your admin account, and you will not have to sign in to each display console again.

Tip: Pick a time to get all your display consoles registered and your admin device set up at once. This will make transitioning to the new system quick and easy, so you can get started using Hurrah! 4.0 throughout your office.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Tip: Countdowns are a great way to keep your team focused on a goal or deadline, but you can also use them to keep your office culture lively and get team members engaged. For example, use Countdown slides to generate excitement about the big office holiday party, or company retreat coming up.

Video with Audio on Announcement Slides

Now video with audio can now be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!

Tip: Skip sending emails that get lost in the vortex of everyone’s inbox. Announcement slides are attention grabbing and perfect for updating your office on everything from employee birthdays to important meetings.

Tip: Customize your announcements with video and sound effects. Improve communication by picking a format that instantly lets people know what’s going on. For example, include the same video and audio every time you announce office seminars and educational events.

Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows take up less memory on your devices and run more smoothly overall. We’ve also streamlined user registration. Now new users can register on their devices right in the Hurrah! system, and administrators can assign them proper roles and grant them permission to access to the admin site. Plus we’ve added some other enhancements to promote overall performance.

Hurrah! 4.0 has lots new to offer, and knowing how to get the most out of it is the first step to a more productive, engaged, and energetic workplace.

If you aren’t already investing in your team with Hurrah!, and want to learn why so many companies love it, contact us for a free consultation and demo!

Cheers!

The Hurrah! Team

Hurrah! 4.0 Press Release

Everything You Need to Know About Hurrah! 4.0

We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from numerous on-site check-ins and client feedback, and overhaul the Hurrah! Platform.

With Hurrah! 4.0 we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

Make sure you’re getting the most out of your Tech. Read on for a summary of all the new capabilities and upgrades headed your way with Hurrah! 4.0


New Features

Contests

One of the most requested new features, Hurrah! now features Contests! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

Specify the KPI you want to measure and an end time for the contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Aggregate Metrics for Big Events

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now what customers have deemed Hurrah!’s #1 feature has expanded capability! Big Events can be triggered when something singular happens as before, but new improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Audio Enabled for Announcements.

Now video with audio can be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!


Platform Upgrades

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout.

Quickly and easily register your display devices from your admin console with a 4-digit verification code. This major upgrade means that after initial registration, your display devices can all be managed from your registered admin device, and you will not have to sign in to each display console again.

Streamlined User Registration

Now new users can register on their devices right in the Hurrah! platform, instead of using a third party server.  Administrators can then assign them proper roles and grant them permission to access to the admin site.

Note: upgrading to the new platform will require all previous users to re-register on their devices once the primary admin account has been set up.


Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows now take up less memory on your devices and run more smoothly overall. Plus we’ve added some other enhancements to promote overall performance!

Cheers!

The Hurrah! Team

If you haven’t already implemented your free upgrade to Hurrah! 4.0, contact our customer success team for a consultation and tutorial.

 

Welcome CRMGamified® Motivation Engine 3.0!

 

There are many ways one can start a new year – our way is to do what we love most: Provide our customers the power to get the most out their CRM investment!

How do we do that? By constantly innovating and building cool new products and releases based on real experiences. That has been our mantra since the first introduction of our CRM Motivation Engine for Dynamics CRM, to the release of our recent new beauty, Hurrah! in mid-2014. Already, several call centers have incorporated Hurrah! into their CRM and have witnessed great results, not only in sales and customer service teams’ performance improvements but also in the valuable business information garnered from their CRM in real-time!

Today we are writing a new page in the history of CRM world-class gamification tools.

CRMGamified® Motivation Engine (ME) 3.0 is here with a completely new re-imagined user interface, engaging user experience, administration simplicity and architecture. Best of all? It’s fully compatible with Dynamics CRM 2011 (since UR12), 2013, 2015 and Online.

Let’s take a sneak peak at it…

The new, re-imagined user interface

Users will be able to see their accomplishments and progress in a new visually appealing format.

How many points have I earned? How close am I to reaching a new level? Which rewards am I most proud to showcase? It’s all there in the new User Profile page.

crmg-03

Figure 1 – The new User Profile page

 

See a detailed record of all your rewarded activity, including comments and congratulations from your peers and leaders as they celebrate your progress, as well as your updated ranking on the leaderboards…

 

crmg-05

Figure 2 – The new Motivation Engine user activity feed

 

Which team or teams am I a member of? What accomplishments have we accumulated together?

 

crmg-07

Figure 3 – The new Team Profile page

 

The new Team Profile page lets users quickly see that, as well as all the activity feed for the team, its members and where the team stands in the rankings.

 

The most engaging CRM experience ever

Qualified your first lead? Here is your first achievement! Congratulations!

crmg-04

Figure 4 – The new Motivation Engine encourages users’ good behavior from the very beginning.

 

Tried hard calling customers today? You deserve some points, of course!

 

crmg-06

Figure 5 – Recognizing performance in real time, providing positive reinforcement to users.

 

With the addition of CRMGamified® ME 3.0 to your Dynamics CRM, your users will now be thrilled to adopt CRM and receive frequent positive reinforcement for good habits, ultimately leading to motivated teams, better sales results and improved customer service performance.

Different types of leaderboards for different time periods give all users the chance to be at the top and share in the excitement of their winning stats:

crm-02

 

Figure 6 – Multiple leaderboards by different time periods

 

And your mission is…

Call 10 leads from your last campaing. Register them as new contacts, capture valuable information from them and arrange meetings to deliver a demo of the new product. Congratulations! You’re a Client Chaser.

crmg-02

Figure 7 – Define targeted missions aligned with business goals in the new CRMGamified® ME 3.0

Your next mission:  generate 5 new opportunities, move them ahead in the sales pipeline, and finally close your first deal. Mission completed? Congratulations! You have graduated to Sales Initiator.

Missions let you, as a manager or administrator, define steps that will help users stay focused on accomplishing their (and your) business goals. No matter if those goals are related to sales, customer service, marketing or custom entities. You will be able to design exciting missions for them!

crmg-14

Figure 8 – Easily design your missions, steps and rules based on any of your CRM entities.

 

Simple to setup and administer…

As in previous versions, CRMGamified® ME 3.0 is a managed solution that you can easily import into your Dynamics CRM system.

Once imported, you will not believe the power and flexibility you now have in your hands to model games that target your business goals and CRM entities.

 

Multiple games support

We know different areas within your organization pursue different business goals and in turn, use different elements in CRM.

We have managed to handle those scenarios since v2, and the good news is that it is now easier than ever and you can natively design and tailor different games for different audiences, with of course, different reward rules, achievements, badges, missions and levels.

Here is how the Games Administration page looks like in the new CRMGamified® ME 3.0:

crmg-08

Figure 9 – The new Games Administration page. Easily add or import new games and administer existing ones.

 

Easily manage who is taking part in the game and who isn’t …

Quickly add or remove people or teams from the game. Easily search and visualize which game that user (well, now player!) is active in.

crmg-10

Figure 10 – The new Players Administration page will let you easily add users and teams to your game.

 

The new Rules Editor

Your business is unique and so are your processes, entities and fields in Dynamics CRM.

Our new Rules Editor is designed to make it easier for you to setup the simplest to the most complex reward rules, based on your customizations.

Give 10 points for each new opportunity users create. Give 10 extra points if that opportunity is related to your new product line. Reward with a special badge after winning first 5 opportunities for that product line. For your customer service team, do things like rewarding 10 points for resolving cases on the first call and giving extra points for consistently meeting SLAs that particular week.

actualizada para post

 

Figure 11 – The new Rules Editor makes it easier than ever to define the simplest to the most complex reward rules that meet your business criteria.

 

crmg-12

Figure 12 – Define multiple conditions per achievement.

 

The new Badge Designer

YES! You asked for it, you got it.

CRMGamified® ME 3.0 lets you visually create and design your own badges. Indicate a title and description to define it, then select from the included and extensive variety of out of the box icons, colors, stars, difficulty levels and your badge is ready to be used!

crmg-13

Figure 13 – The new Badge Designer lets you visually create and design your custom badges.

 

Want to learn more?

See it working live!

boton

 

We welcome you to join us in any  of our 30 minute on-line presentations  where I will be accompanied by Iang Yim, our CTO & gamification expert in charge of the design and development of this new beauty.

Can’t wait? Request a demo now!

 

I’m so excited about achieving this milestone, and I cannot wait to show you all the exceptional power you can now have in your hands to ignite your CRM, motivate your users, and reach your business goals while getting exceptional CRM adoption rates.

 

Pablo Peralta

Microsoft Dynamics CRM MVP

Co-founder & Product Manager

t: @pabloperalta