Healthy Sales Competition: A Myth or Reality?

You may have heard someone argue, “Healthy competition is an oxymoron.” At CRM Gamified, we’d like to politely disagree (at least when it comes to competition on the sales floor)!

Here’s why.

Competitions can help your sales team break through that proverbial “glass ceiling.” When a previous record is broken, it helps everyone to realize that the only limits they have are merely figments of their imagination. Time to remove them!

Competition is also great because it leaves no room for complacency. Becoming complacent is one of the most detrimental things that can happen at an individual, team, and organizational level. Everyone could use a push to steer clear of it, hence a good ole’ sales competition to keep even the top performers on their toes.

If done properly, a competitive atmosphere can raise engagement, satisfaction, and performance levels in a sales department.

Here are some of the ways that healthy sales competition can actually exist:

1. Designing a sales contest with collaboration in mind

Instead of throwing “every man for himself” contests, have team contests that boost collaboration, where members of the teams motivate each other and work harder for fear of letting each other down. When teammates come together, they will inevitably get to know each other better, increasing the quality of their relationships and subsequently, job satisfaction. Research shows that having quality relationships at work boosts productivity and job satisfaction. When employees have a best friend at work, they are less likely to be disengaged.  

There is also a neurological argument in favor of holding group sales competitions. A study from NYU and Carnegie Mellon found that people do feel a “reward response” in the orbitofrontal cortex when “punishing” a competitor, but that same pleasure is experienced even more so when cooperating with someone who is on their side.

2. Having salespeople compete against themselves

On the other hand, it can also prove beneficial to design contests in which participants have to beat their own personal bests. It’s often stated that there is no use in comparing oneself to others, but we can always become a better version of ourselves. It’s the same in sales. A way to implement a contest of this nature would be to see who can increase their close rate by the greatest percent in a certain period of time. This is useful because it’s not always effective to only reward top performers. For salespeople who haven’t yet tapped into their full potential, this would be a great way to incentivize them to find out how, and sooner.

3. Creating a tag-team competition

When it comes to salespeople who are “newer to the game,” a great way to also help them realize their full potential is to pair them up with a veteran team member. This way, there is still collaboration and knowledge sharing as the two engage in a “mentor and mentee” relationship, further promoting bonding within the sales floor.

4. Emphasizing the process over the end result

Remind everyone that just by participating, even if they do not win, they are certain to come out of it a better salesperson, as they work on honing their skills. After the contest is over, have participants share any new methods or practices they tried out along the way and whether they worked well or not. Sometimes it’s just as important to learn what NOT to do as it is to learn what to do. In the end, a contest is an opportunity for everyone to help each other become better at their craft.

5. Instilling an abundance mindset

There is only so much money to go around, so much love, so much friendship, so much learning… Right?

Of course not!

Possessing a scarcity mindset like this is when organizations are set up for failure. Napoleon Hill, author of the highly acclaimed, Think and Grow Rich, claimed that successful people have an abundance mindset. When someone has an abundance mindset, they don’t believe in the notion that someone else’s success comes at a cost to their own. Keeping a healthy mindset such as that of abundance will translate into healthy competition.

With all of these tips on keeping sales competition healthy and fun, we hope you can take away some new ideas to bring to your team. Remember, clear communication and transparency are also key to making it stick. We created Hurrah! Leaderboards so that teams can quickly see the results of their team efforts, acknowledge those who are excelling, and add some more fun to the floor. Learn more about Hurrah! Leaderboards today!

5 Ways to Improve Communication with Your Sales Team

Communication is the key element that will build confidence, reinforce engagement and boost productivity among your sales team. 

Effective communication is one of the hardest and most complex skills to handle.  When something goes terribly wrong or sales productivity goes stale, the source of the problem usually is a miscommunication of some sort.

But what is the secret to overcoming this issue? Effective sales team communication is not just about pushing product updates and pricing information. It needs to also be a way to keep your team motivated, engaged with work and aligned with the company’s financial goals and values.

And there’s an extra catch. When it comes to salespeople, it’s a known fact that they are super busy and have short attention spans, which makes this challenge even harder.

Here are some ways to get your message across and encourage a dialogue!

Think goals first

Before rushing into making any sort of communication to the team, think clearly about what you want to say. Define what the outcome of the conversation needs to be.  

Salespeople often get driven by the rush of pursuing clear and defined objectives. So much so that a recent Harvard Business Review survey revealed that 70% of employees are more engaged when senior leadership continually updates and communicates company strategies.

One way to keep everyone’s eye on the goal is to create a display of important metrics like KPIs and updates to provide visibility to the whole team. This not only helps to bring transparency to the sales process, but it also increases engagement and encourages people to align their personal goals with the organization’s goals.

Make it audience-oriented and exciting

Another fundamental aspect of effective sales team communication is getting to know who you’re talking with. How much effort do you put into getting to know your sales team? Are you aware of their personal and professional aspirations? Have you asked them about their goals and dreams?

Your communication style should vary depending on to whom you’re trying to send the message.

Furthermore, don’t be shy when it comes to getting visual and creative. Like we pointed out before, salespeople typically have high workloads and it’s not easy to catch their attention. Add a fun image or GIF in an email, slack channel, leaderboard, etc. when announcing important milestones, or sharing goals, organizing events, launching new benefits, awards, etc.

Practice empathy and use emotion

People aren’t robots. Behind the numbers, facts, and figures, there’s always a human being that will react to what you have to say. Engaging emotion in the communication process is essential to build confidence and trust between management and the sales team.

Every great leader knows the great power that empathy beholds, and that, in other words, is putting yourself in someone else’s shoes. This, along with honesty, is the ultimate key to achieve effective communication.

Keep it real and you will gain enough respect so that when you have something to say, everybody will listen.

Learn to listen

As managers, we often tend to love talking too much. Never forget that communication is a two-way street.

Always be open to dialogue and hear what each member of the team has to say. To ease this process, it’s highly recommendable to hold periodic check-ins.

Remember that these instances aren’t just for you to impart information. Make sure that you take this chance to let others speak their mind, share their ideas and also concerns about the present and future of the company.

Provide training

In order to keep the close rate up and growing, it’s important to provide all kinds of incentives for your staff to continue evolving.

One of the best ways to go is giving your team constant learning opportunities through training programs.

By offering these opportunities you will not only provide them with new tools on how to approach and captivate new customers, but you will also renew their energies, motivation and contribute to creating a good work environment.

Furthermore, training in communication skills can be a very good way to eliminate negative vibes and useless confrontations among staff members.

Some of our clients use our software to run training videos for the sales team to find out about new products and latest offers.

After all, what better way to learn new things than through a fun interactive experience at work?

We hope this post has provided you with some food for thought for improving communication within your sales team!

Learn more about how Hurrah! Leaderboards can serve as a dynamic, visual channel that improves team communication by recognizing top performers, showing training videos, displaying announcements, and more!  

 

Sales Contests Do’s and Don’ts: How to Create an Awesome Competition to Encourage Your Sales Team

When used effectively, sales contests are a great tool to inspire the team, boost productivity and achieve new levels of employee satisfaction. In the following post, we’ll openly share our knowledge of the subject. Ready to learn all the do’s and don’ts of sales contests?

A recent study conducted by Deloitte illustrates the importance of using competition strategically, specially when it comes to stimulating the always elusive millennial generation.

According to these results, in organizations with high levels of employee satisfaction, millennials have a great tendency to report a culture of mutual support. Also, these same millennials report a friendly fun environment and a strong sense of purpose beyond financial reward.

But let’s cut to the chase and discover the best and worst practices for organizing successful sales contests.Sales Contests Do's and Don'ts

1 – Align Metrics with Business Objectives

One of the main reasons why badly designed sales contests usually go stale is because of misaligned metrics. Any sales contest you create must have 2 to 4 high-level goals that coincide with the organization’s executive strategy.

Thanks to gamification driven software like Hurrah!, it is easy to leverage multiple KPIs that include both activity metrics. Metrics such as calls made and emails sent, as well as objective metrics like new meetings set, contracts sent and deals won.

2 – Use Social Media to Your Advantage

If your last few sales competitions have failed to inspire your team, it’s highly possible that communication mistakes were made along the way.

One of the best solutions to this problem is using social media to your advantage. After all, what makes a millennial tick more than a bunch of likes on an Instagram post?

Get creative and share all the great progress and celebrate the contest winners through social media channels.

3 – Think About Real Incentives

It’s essential to consider the expectations of the sales team that participates in the contest. Like we said before, it’s not all about the cash or bonuses.

Take the time to survey your sales team and find out which incentives are more attractive and why. Be creative and think about days off, vacations or even fun group activities that the whole team might enjoy.

4 – Run a Team Contest

Forget the “everyman for himself” ideology. Studies have demonstrated that, when organized in teams, individuals tend to bring out the very best of themselves and even discover new skills in order to achieve the group’s greater goals.Sales Contest Do's and Don'ts

1 – Don’t Run Simultaneous Contests

Sure contests are great but don’t get carried away with contest fever. Overlapping contests will completely defeat the purpose of this friendly competition.

Make sure that the sales team keeps interested and focused in participating and testing their own limits in order to win one tournament at a time.

2 – Don’t Make It Complicated

Following up with the previous point, good communication and organization are the key elements of every successful contest.

Make it simple by establishing clear rules and choosing the contest time frame wisely. It’s vital that at least once a day updates are published for the entire sales team.

You can also use Hurrah! as the ultimate tool to announce everything related to the contest: goals, rules, score charts, prizes, and winners.

3 – Don’t Reward Only Top Performers

Management loves top performers but to think they’re the obvious winners in any competition is a mistake.

As a matter of fact, it’s been proven over and over that those who apparently are at the top of their game are less likely to up the ante when a sales contest is in progress.

Give the rest of the crew a chance to earn their own laurels.

 

 4 – Don’t Overlook Underachievers

Much like we already pointed out, overlooking underachievers is one of the worst mistakes you need to avoid at all cost. It’s estimated that only about 40% of the bump you get from sales contests comes from the efforts of the top 20% sales reps.

Everybody needs to be included and every member of the team must feel like a superstar regardless of their scores in the charts.

On that note, don’t forget that leaderboards are great tools to recognize achievements in a clear, customized and visually appealing style that can run continuously to keep showcasing individual or team contributions toward one big business goal.

Think collaboration beyond competition and take profit of the fun and games to build trust and empathy among your people. Ready to begin?

Did you find this post useful? Let us know how you feel in the comments below!

How to Easily Build a Sales Leaderboard

Have you heard about the benefits of Sales Leaderboards and how they can change the workplace environment? Are you looking for a solution that will motivate your team’s daily tasks and create a healthy competition between reps? In this post, you will discover why Leaderboards are a powerful tool and how to set one up!

First things first, it is important to know that Leaderboards are one various methods for sharing KPIs with your team. Hurrah! has several layouts for sharing different types of indicators through the workplace. We call them Slides!

What is a Slide

In Hurrah!, a Slide is the select template that appears on the screen in order to share important performance data with your team. A sequence of Slides is what we call a “Slideshow” and this sequence is what will run for your reps during the working hours.

With each type of Slide, you’ll be able to share interesting information about the team’s performance. For each KPI, we often need different layouts and designs. For example, if you want to keep your team attentive with deadlines, a countdown is ideal.

If you want to show which reps have the best results in the week, like the ones that are making the most phone calls, the best Slide would be the classic Leaderboard template!

Some of the most used Slides in Hurrah!

Multi-column Leaderboard Slide: can be used to display multiple values at the same time, to have a better understanding of the global performance or simply display additional useful information. Such as sellers that have created the most opportunities, number of leads, etc.

Announcement Slide: this is the perfect slide to improve communication with your team. It displays a custom message that can be used to announce company events, personal milestones, inspiring quotes, and so on.

Dynamic Value Slide: with the Dynamic Value you can configure announcements of achieved entity values. For example, the revenue reached from tickets sales this month, or the number of tickets sold for a game.

Countdown Slide: with this type of slide you can set countdowns to a specific date. Some examples: number of days until some special event. Or a countdown to the season opener.

Media Slide: with this slide, you’ll be able to play short video files or display images on the special media slide. It can be used to showcase a company accomplishment or upcoming event.

Each of the slides has the ideal design for different situations, metrics, and goals. The best part is that you can always diversify. After all, using only one kind of Slide can bore your reps. And that’s the opposite of what you are looking for, right?

Hurrah! Sales Leaderboard

 

Why should I use Leaderboards for my team

Well, among all the Slide templates, the best known and most used is the Leaderboard template. Are you wondering why? Leaderboards are particularly effective in creating a healthy competitive environment.

They are responsible for bringing that perfect dose of gamification into the sales routine. The fact that the reps are been ranked, stimulates the desire of being in first place. And, consequently, to be recognized for all their hard work.

An incredible advantage of Leaderboards is that you can create them using various metrics. For example, different leaderboards for those who are selling more and those who are putting better quality data into CRM. What is the result of this? You drive the behaviors you want to see on your team and can still recognize each one by their specific abilities.

After all, we know that our team is not made up of people who have the same qualities. Because of this we should look and recognize everyone! This recognition is what will make each member of your team feel motivated and wanting to overcome their own limits.

How to Easily Create a Sales Leaderboard on Hurrah! in 5 steps

Now that you understand why the Leaderboard template is the big winner (pun intended 😋) when it comes to different types of Slides, let’s see how easy it is to create one.

Despite its ability to stimulate complex behaviors in your team, it is very simple to create. There are no excuses for not using it! Take a look at its simple creation in Hurrah:

1# – Selecting a Slideshow

The first thing you’ll need to do is select a Slideshow (the presentation in which you want to insert the new slide).

Start off by going to the SLIDESHOWS tab and select one.

After doing that, click on SLIDES. Click on the + symbol and start creating your new slide!

How to build a Sales Leaderboard - Select a Slideshow

 

2# – Slides Gallery: Choosing your Slide Type

This is Hurrah’s Slides Gallery! Here you’ll see all the templates for creating slides. In this case, we are going to choose the Bar Graph Leaderboard template.

Select a Slide Type to build your Sales Leaderboard

 

3# – Giving information to build your Leaderboard!

Now your slide will need some information. Such as: how many reps do you want to see on the Leaderboard? Which metric do you want to track and rank? For how long? A week, a month, a day? Put all of this data in and you will display it on the TV!

Giving information to build your Sales Leaderboard

 

4# – Choosing the Background

This is the visual part. The background brings about the energy that you want to transmit to your team.

Scrolling down on this same page, you’ll find the “Background” selector. Click on this image to bring you to the gallery.

After this, you’ll see the vast array of backgrounds. Now you’ll need just to choose one! 

Choosing a Background for your Sales Leaderboard

 

5# – Saving your Slide!

This is the big moment! Your Slide template selected. Your Metric selected. And your Background selected. Now all you need to do is just click SAVE (found in the top right-hand corner).

That’s all! Your new Leaderboard is in your presentation and ready to run. 😃

Saving your New Slide of your Sales Leaderboard

 

Simple, isn’t it? Would you like to try it for yourself? Get your Hurrah Free Trial for 14 days!

Try Hurrah! for Free

 

 

7 Strategies You Can Use To Improve Sales Productivity

Sales productivity has a significant impact on revenue and is the ultimate key factor for success in any type of business.

For sales reps, improving sales productivity means maximizing results while minimizing the resources expended. This is no easy challenge. According to a study conducted by Aberdeen Management, two-thirds of sales reps fail to reach their annual sales quota.

Moreover, it’s estimated that only 20% of sales reps among teams are top performers. Which leaves the majority of the workforce with room for improvement in the productivity department.

So, how to capitalize on human talent and be more efficient with the allotted time? Discover these 7 strategies you can use to improve sales productivity and form stronger relationships with clients and leads:

Invest in Technology

When properly designed and executed, Sales Enablement Technologies can make a huge difference, both increasing productivity and motivating sales reps.

Considering that the average sales rep needs to update over 300 CRM records per week, it’s no surprise that tech is rattling the sales world in the best of ways.

Measure Everything

According to a recent Accenture report, 57% of high performing sales teams rely on sales analytics, compared with the 16% of underperforming teams.

Tools such as leaderboards are extremely useful when it comes to visualizing the number of daily activities each seller has made, in real time, boosting awareness and recognition.

 

How to Increase Productivity: Measure Everything

 

Keep the team motivated

As we just pointed out, technology solutions may work like a charm. But just having the tools will not deliver the results.

The sales team must have enough motivation to actively embrace the technology and incorporate it into their daily workflow to boost productivity levels.

Always remember to focus on positivity and supporting each member of the team through the whole sales process.

Implement training programs

It takes over 7 months and almost $30.000 to fully train and onboard a new sales rep, according to a recent Aberdeen research.

Moreover, unhappy and unproductive employees often complain of the lack of learning opportunities provided by the company they work for.

Work on your priorities

Working long and hard hours doesn’t necessarily mean you’re being more productive. Productivity’s best-kept secret is simple: visualizing your priorities.

Research conducted by Wrike found that over half of sales reps feel unclear about their priorities. This directly results negatively on their individual performances and also on the overall accomplishment of collective goals.

 

Improve Sales Productivity: Work in your priorities

 

Eliminate or Automated Superfluous Tasks

The same Wrike study we previously mentioned also shows that 60% of sales reps feel that they are working on too many things at the same time.

Although many times it’s seen as an asset, multitasking can be counterproductive and lead to a lack of focus.

It’s estimated that sales rep only spend one-third of their time actually selling, which means the other work hours are spent on administrative tasks such as reading and responding emails, attending meetings and updating CRM.

Communicate With Your Team

Last but definitely not least, it’s impossible to take sales productivity to the next level without fluid communication to the team.

They need to know and to be constantly reminded of priorities and expectations. But also encouraged and engaged in open dialogue.

A Harvard Business Review survey revealed that 70% of employees are more engaged when senior leadership continually updates and communicates company strategies.

 

Improve Sales Productivity: Communicate With Your Team

 

How can Hurrah! Help Improve This Productivity?

When it comes to implementing strategies to improve sales productivity, we like to think of Hurrah! Leaderboards as the ultimate tech solution to adopt. For instance, it can be set to display various KPI’s, and dynamic values that managers want to track and relate to their team’s daily goals.

With Hurrah! you can measure the total sales for the day, the week or any parameter of opportunities won by team collaboration and effort. As far as motivation goes, Hurrah! is designed to inspire a culture of success. Both for individuals and the whole team.

Leaderboards can recognize achievements in a clear, customized and visually appealing style.

And how can gamification oriented software like Hurrah! help in the training process? It can greatly decrease attrition and turnover rates through fun interactive experiences.

Leaderboard contests and recognition can also turn mundane and meticulous training materials into easily-digestible and highly effective learning programs.

And finally, Hurrah! can become the ultimate communication tool for the entire team. You have the complete freedom to announce important meetings, share goals, present news, and events. Or get everyone excited about the company trip to the Bahamas (or so we hope! 😉).

Did you find this article helpful? Would you like to try Hurrah! for free? Let us know your thoughts in the comment section below.

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The Top 6 CRM Gamification Mistakes (And How to Avoid Them!)

When we implement Gamification on our CRM, we expect to take full advantage of it. Right?

In this post, we are going to show you the most common mistakes during this process, so you can be aware and avoid them at all costs. Don’t let any small hiccups stop you from getting all the benefits from your new Gamification!

To give you an accurate approach, we have merged our personal experience in the Gamification field, with various testimonials from other CRM Gamification Experts. Check out this list and take note 📝:

Mistake 1 — Focusing on Rewards Instead of the Process

When Gamification and CRM are working together, is very common to use the prize appeal. People become more engaged when they have a tangible reward.  

Yet, according to Nicolas Babin, ranked #1 Gamification Guru in March 2018 by Rise Global list’s, there is a gap in this technique.

“The biggest mistake one could say is when people game the system, meaning they use gamification to win a prize and in the meantime, they do not fill out the CRM system correctly or honestly”, Nicolas pointed out.

When you advertise a very attractive reward, people will do whatever it takes to win (even cheat). Instead of the “achievement” being the most important, the prize itself becomes the main focus.

How to solve it:

“To prevent that, it is important to not offer great prices and to ensure borders, so that no one can game the system and cheat”, advised Nicolas.

Prizes are useful to establish and align common goals with your team, but It should solely be a recognition symbol for the good work and commitment of the reps.

Some of our clients used to reward their team members with tangible prizes such as concert tickets, trips, etc. This is great, although we have noticed that the most stimulating prize for sales reps is much simpler: recognition.

Displaying their names on Leaderboards generates a constant appreciation internally, for their hard work. This also catches the eye of Managers and C- Level Employees. Imagine the CEO seeing your Big Sale on the screen. That’s a real prize.

Employee Recognition Hurrah! Sales Leaderboards

Mistake 2 — Believing that Gamification alone will solve all the problems

“The biggest mistake is thinking that gamification alone will solve long-term issues with using CRM (or any service). If the root issue is not understood (why are people not doing what I want them to do) then gamification will often only add a novelty boost in activity.”, pointed Andrezj Marczewski, author of Even Ninja Monkeys Like to Play (2015).

As mentioned above, when we acquire a new tool we expect to see the “magic” happening instantly, and forget that it usually starts off as only that: a tool. Like any tool, it needs a context to function. It also needs someone to handle it. It can’t do the whole job by itself.

How to solve it:

To begin you must ask yourself: why are you using a CRM and why is the CRM important to the company and the company’s goals? Once you have these answers, you must communicate them to your team. Then only after that, can you begin to take advantage of Gamification.

Andrzej recommendation is right along these same lines “you need to educate people about why they need to use the CRM first, then start to apply things that make that use feel rewarding and (if such a thing is possible) fun. But they have to understand the real value to them and the company first!”

We’ve written about the challenges of implementing a CRM and incentivizing the user adoption. Check it out if you want to learn more about the 10 Deadly Sins in CRM User Adoption.

Download Now Free eBook 10 Deadly Sins in CRM User Adoption

 

Mistake 3 — Starting with a Complex Gamification Model

Pablo Peralta, the founder of one of the biggest LATAM CRM communities, also shared some insights. For him, one of the most common mistakes is “starting with a complex gamification model and using complex gamified dynamics”.

A lot of people that have never tried gamification before, try to jump into it using complex techniques and features. This can easily confuse, and create the illusion that gamification is tricky stuff. This can also result in a lot of mishaps.

“Gamification must be implemented in a very simple model. Like giving points to the reps who follow the behavior that you want them to, measuring impact and so on. Then, with time and feedback, starting to introduce badges and other prizes”.

How to solve it:

According to Pablo, “the best option in corporate environments is to start with the most basic stuff”. This means the most basic gamification techniques and methods.

Next, Pablo suggests to “introduce the concept and which behaviors you want to reward. Keep measuring the members’ feedback and allowing them to adopt it.”

Finally, Pablo suggests that increasing the complexity of the gamification solution is the best route, but to do it slowly. This involves things such as “introducing badges and other prizes”.

"Introduce the concept and which behaviors you want to reward. Keep measuring the members’ feedback and allowing them to adopt it".

 

Mistake 4 — Applying a Short-Term Gamification Strategy

We talked to Michael Wu, recognized as an Influential Leader by CRM Magazine, and his message to us was clear: short-term techniques are not recommended when it comes to CRM.

“One of the biggest mistakes in applying gamification to address these long-term behavior change is that people often use short-term gamification tools.”

He also added, “unlike gamification in marketing and sales, CRM user adoption and employee engagement are both long-term problems. It’s pointless to drive adoption or engage employees only for a few months”.

How to solve it:

Michael advises using strategies that apply more challenging and complex games because they are the most effective in the long run.

Although they present results slowly, they are the ones that drive more complex behaviors. Also, they are able to entertain people for a longer period of time.

He concludes that those who bet on short-term solutions “are doomed to fail when addressing challenging business problems that involve long-term behavior change.”

Mistake 5 — Forgetting to develop a strategy before applying gamification

According to Karl Kapp, author of The Gamification of Learning and Instruction Fieldbook: Ideas Into Practice (2013).

“One of the biggest mistakes is not integrating the CRM gamification efforts to a larger strategy. If your overall strategy or sales model or prospecting method is ineffective, simply adding on a gamified CRM with points for calling a prospect is not going to magically increase sales.

A gamification effort needs to be carefully combined with an understanding of the overall goals. You need to map individual events, efforts and behaviors to a specific reward structure not just to the overall goal of “sell more” but to enabling goals or milestones like impacting the ratio of call activity to next step activity, which will eventually lead to larger goals.”

How to solve it:

The first step to avoid this mistake is to establish a baseline strategy.

This is necessary so gamification can “assist” in the process. It must be clear that Gamification does not define the directives of your team and your business.

“An organization needs to clearly have identified steps and activities that lead to success before going off and half-heartedly gamifying the CRM. The organization needs to set clear goals, milestones and trigger events and then weave the gamification solution into the comprehensive effort. Too often gamification is added in total disregard to strategic considerations when it comes to gamifying a CRM. The fix is to work on strategy first, gamification second”, conforming to Karl.

"A gamification effort needs to be carefully combined with an undestanding of the overall goals"

 

Mistake 6 — Reducing the complexity of the Business

For Marigo Raftopoulos, ranked #2 Gamification Guru in March 2018 by Rise Global list’s, one of the most common mistakes is “a lack of appreciation of organizations as complex systems”. We should not reduce our company’s process and complexity.

A company structure is, by nature a complex system. If we want our business to succeed, we need to make sure to align our process as precise as possible. After this, gamification will be the easy part.

“A well-meaning gamified CRM could be encouraging positive desired behaviors such as project collaboration, knowledge sharing or innovation drives. However, the success or failure of that system largely depends on the prevailing culture, work processes or management styles of the organization. For example, a collaborative, knowledge sharing tool will not be optimized in a prevailing organizational culture of secrecy and distrust”, Marigo pointed out.

How to solve it:

“The lesson here is that gamified CRMs are a technological tool, and not the complete solution”, she concluded.

Again, we learn that a company’s culture is fundamental. The gamification can definitely be a good choice for changing behaviors, but it would not work by itself.

Company's Culture Hurrah! Sales Leaderboards

If you are looking to take your first step into the gamification world, we recommend you look for an easy to use and effective solution.

Our Hurrah! Leaderboards creates appealing and customizable slideshows, that are very simple to set and user friendly. By displaying KPI’s in real time, Hurrah! helps align your company’s goals with all members of the team. Driving performance and bringing excitement and recognition to daily activities

 

Try Hurrah! for Free

 

We would like to thank all of our generous contributors:

Nicolas Babin, ranked #1 Gamification Guru in March 2018 by Rise Global list’s, and a renowned Marketing and Gamification Consultant.

Andrzej Marczewski, author of Even Ninja Monkeys Like to Play (2015), and Senior Solution Consultant.

Pablo Peralta, founder of Comunidad 365, the biggest CRM Community in Spanish.

Michael Wu Ph.D., named as an Influential Leader by CRM Magazine, International Speaker.

Karl Kapp, author of The Gamification of Learning and Instruction Fieldbook: Ideas Into Practice (2013).

Marigo Raftopoulos, ranked #2 Gamification Guru in March 2018 by Rise Global list’s, Strategic Business Advisor and Digital Media Specialist.

How Sales Leaderboards Help Promote Transparency and Accountability

Transparency and accountability are probably the two most important elements fueling successful organizations.

A Harvard Business Review survey revealed that 70% of employees are more engaged when senior leadership continually updates and communicates company strategies. But how can leaderboards help to fully embrace these concepts?

When it comes to boosting sales through employee engagement, transparency and accountability have been proven to be truly essential. Even though the idea of full disclosure may sound a bit scary, the truth is that employees want to know what drives the company they are working for.

Moreover, the whole team must be aware of the company’s short and long-term goals and how they will be involved in achieving each of these objectives.

Good communication and transparency across all levels of management are what will really help to foster both productivity and trust among your sales team. Yet, a lack of accountability can create a devastating snowball effect that will eventually lead to bad performance results and poor sales.

How to prevent it? Well, one successful way is through implementing measuring tools like our Hurrah! Leaderboards. Hurrah! helps in creating clear expectations, establishing meaningful goals and building strong relationships based on trust, support, and encouragement.

5 aspects that you can improve with Sales Leaderboards

Discover how these leaderboards can become your greatest ally with embracing transparency and accountability among your sales team.

1. Understanding of Goals

A highly gamified tool like Hurrah! has all the ingredients to ultimately pump up sales revenues through the roof.

But, like we said before, to accomplish this, it is fundamental that every single member of the sales team, managers, and agents, understand the company’s plans in the short and long term.

Moreover, through the data displayed on Hurrah! each team member can get a feel for the value they bring. Increasing engagement and aligning personals goals with the goals of the company.

2. Visualization of Results

Leaderboards are real-time recognition tools that display performance indicators for sales, marketing, and customer service in a clear and visually appealing style.

As one of our clients recently mentioned: “Hurrah! has a huge culture and communication impact. Reps love having their sales display on the TVs and management loves seeing a visualization of results”.

 

Cliente Quote About Hurrah! Sales Leaderboards: "Hurrah! has a huge culture and communication impact. Reps love having their sales display on the TVs and management loves seeing a visualization of results!"

Download Now Free eBook Visible KPIs’ Advantages

 

3. Good Performance Recognition

Accountability not only means holding employees responsible for tasks that aren’t completed.

Actually, it’s quite the opposite. Having the chance to measure performances can also help to reward those team members who contribute the most to the cause.

Hurrah! can be set to display various KPI’s and dynamic values that you want to track and relate to your team’s daily duties.

4. Problem Recognition

On the other hand, leaderboards are also effective tools to recognize agents who are struggling behind with sales numbers.

This doesn’t mean exposing their mistakes to their peers, but rather helping and encouraging them to improve the aspects they need to shine just as brightly as any other great sales agent.

5. Trust Building

Transparency promotes trust in leadership. Even though managers may feel communicating openly is disarming, the truth is that having everything out in the open will actually empower the whole organization to work together in pursuit of common goals.

In other words, clear rules and expectations for everyone coupled with an understanding of accountability are the key ingredients to boost morale and productivity in an increasingly competitive world.

Try Hurrah! for Free and check out how simple it could be to improve all these aspects mentioned above.

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17 Quotes That Are Sure to Get your Sales Team Fired Up in 2018

Sales can be daunting at times and motivation is hard to come by. If you’ve ever managed a team, or if you are part of one, you’ve probably already noticed that small details can effectively change the workplace.

I bet you’ve had some days where no one in the office is engaged. We know that it’s hard for your team to hit those quotas, and make endless cold calls. I’m sure you’ve also asked yourself if it’s possible to “inject” a dose of energy to get your guys riled up again. Well, we have something that can do just that: inspirational
quotes!

Have you ever stumble upon a simple yet powerful message or sentence that completely changed your day? We all have been there. That’s why we consistently bet on meaningful words to transform our mood and renew our team’s spirit! And we always win doing so.

Check out these 17 inspirational quotes that have helped us get out of bed, destroy those sales goals and leave work feeling accomplished and successful (you can even for free!):

1 – “Motivation is what gets you started. Habit is what keeps you going.” — Jim Ryun.

Sales Motivational Quote: “Motivation is what gets you started. Habit is what keeps you going.” — Jim Ryun.

 

2 – “Be miserable. Or motivate yourself. Whatever has to be done, it’s always your choice.” — Wayne Dyer.

Sales Motivational Quote: “Be miserable. Or motivate yourself. Whatever has to be done, it’s always your choice.” — Wayne Dyer.

 

3 – “Start where you are. Use what you have. Do what you can.” — Arthur Ashe.

Sales Motivational Quote: “Start where you are. Use what you have. Do what you can.” — Arthur Ashe.

 

4 – “There will be obstacles. There will be doubters. There will be mistakes. But with hard work, there are no limits.” — Michael Phelps.

Sales Motivational Quote: “There will be obstacles. There will be doubters. There will be mistakes. But with hard work, there are no limits.” — Michael Phelps.

 

5 – “Setting goals is the first step in turning the invisible into the visible.” — Tony Robbins.

Sales Motivational Quote: "Setting goals is the first step in turning the invisible into the visible." — Tony Robbins.

 

6 – “Nothing will work unless you do.” — Maya Angelou.

Sales Motivational Quote: “Nothing will work unless you do.” — Maya Angelou.

 

7 – “Quality is not an act, it is a habit.” — Aristotle.

Sales Motivational Quote: “Quality is not an act, it is a habit.” — Aristotle.

 

8 – “The most common way people give up their power is by thinking they don’t have any.” — Alice Walker.

Sales Motivational Quote: “The most common way people give up their power is by thinking they don’t have any.” — Alice Walker.

 

9 – “Life is 10% what happens to me and 90% of how I react to it.” — Charles Swindoll.

Sales Motivational Quote:“Life is 10% what happens to me and 90% of how I react to it.” — Charles Swindoll.

 

10 – “Too many of us are not living our dreams because we are living our fears.” — Les Brown.

Sales Motivational Quote:“Too many of us are not living our dreams because we are living our fears.” — Les Brown.

 

11 – “Action is the foundational key to all success.” — Pablo Picasso.

Sales Motivational Quote:“Action is the foundational key to all success.” — Pablo Picasso.

 

12 – “What we achieve inwardly will change outer reality.” — Plutarch.

Sales Motivational Quote: “What we achieve inwardly will change outer reality.” — Plutarch.

 

13 – “Change your thoughts and you change your world.” — Norman Vincent Peale.

Sales Motivational Quote: “Change your thoughts and you change your world.” — Norman Vincent Peale.

 

14 – “To be successful you must accept all challenges that come your way. You can’t just accept the ones you like.” — Mike Gafka.

Sales Motivational Quote: “To be successful you must accept all challenges that come your way. You can’t just accept the ones you like.” — Mike Gafka.

 

15 – “Failure is the condiment that gives success its flavor.” — Truman Capote.

Sales Motivational Quote: “Failure is the condiment that gives success its flavor.” — Truman Capote.

 

16 – “The most difficult thing is the decision to act, the rest is merely tenacity.” — Amelia Earhart.

Sales Motivational Quote: “The most difficult thing is the decision to act, the rest is merely tenacity.” — Amelia Earhart.

 

17 – “Success is the sum of small efforts, repeated day-in, and day-out.” — Robert Collier.

Sales Motivational Quote: “Success is the sum of small efforts, repeated day-in and day-out.” — Robert Collier.

 

We create all these images to perfectly fit Hurrah! Leaderboards. So, if you got inspired and want to use them to boost the engagement of your salespeople, here they are available to download:

 

Download Now Your Sales Quotes in Full Resolution

Real-Time Leaderboards: The Must-Have Gamification Solution For Any Sales Team!

In our previous posts, we’ve seen how gamification in the workplace presents many significant advantages both for companies and for employees.

This innovative approach has proven to be a powerful tool not only to improve productivity levels but also to find and retain talent, promote collaboration among team members, motivate self-improvement and help employees understand the ultimate goals of the organization.

All this sounds awesome in theory, but there’s a catch. There is no simple way to break down gamification because the number of options that companies can choose to implement can be overwhelming.

However, we got it all figured out. One of the most sound gamification solutions, that best fits the needs of your sales reps, is something that we have found through our constant research and investigations.

Our Leaderboards are a new way to inspire a culture of success, both for individuals and teams. This real-time recognition tool displays performance indicators for sales, marketing, and customer service, in a clear and visually appealing style. A style that can also be customized to promote the organization’s culture and overall goals!

The leaderboards are made to recognize achievements and with this keep your team motivated! If you’re curious to see how they work, the video below will do just that!

 

What can you offer your team with each type of Leaderboard?

 

Establishing and Recognizing Goals

Imagine that your team needs to make-it-big in an upcoming ticket sale.

The first slide shows the number of phone calls and emails each seller has made, in real time. The second one displays the value of opportunities won.

This kind of metric is designed to motivate the sales team to increase their numbers in a fun way. For example through sales contests.

 

Celebrating achievements

One of our most exciting features is what we like to call a Big Event. In other words, a unique moment to trigger instant recognition to those who hit a home run. This will not only create an instance of excitement in the office but also encourage other team members to be the next big winners.

Creating awareness

Our leaderboard can also be set to display a dynamic value of total sales for the week, or any other global value that you want to track and relate to your team’s daily tasks. This is a great way to encourage teamwork, provide transparency of information, and further engage individuals with the main goals of your organization.

On the other hand, the bar graph that shows ticket sales by type is an easy method to report on sales performances as well as spotting problematic areas to redouble efforts.

Also, the upcoming season Countdown Slide helps to visualize important milestones driving a sense of urgency and deadline.

 

Download Now Free eBook Visible KPIs’ Advantages

 

Improving communication

Like we pointed out before, one of the main advantages of Hurrah! is its capacity to become the ultimate communication tool for the entire team. For example, to announce meetings, important news, and events, or even the latest gathering to order pizza, Hurrah! Can be set up to display accordingly.

Finally, don’t forget the possibility to share impressive Tableau reports live with your team. Showing all that important data they need to enhance their performance.

Did you find this article helpful? Would you like to try Hurrah! for free? Let us know your thoughts in the comment section below!

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Top 5 secrets for pulling off a record-breaking sales contest

In our previous post, we talked about the importance of engaging millennials at work. This time we will uncover the 5 top secrets for running a sales contest that leads to a record-breaking month for revenues. Ready to find out how to motivate your sales team?

 

Sales contests are a powerful tool to motivate young people both individually and as a team. As we pointed out in our latest post, millennials are known for being the talent that’s trickiest to retain. They are unlike any of the generations that have come before them.

So, when it comes to making these energetic and autonomous professionals compete with each other, especially in very stressful sales environments, every input counts.

At CRMGamified, we live off of the challenge of trying exciting, new ways to implement gamification that help your company’s sales reach the next level. That’s why we won’t be shy in this post! When it comes to sharing our best advice stemming from our several years of experience and trial-and-error.

Ready to ignite the motivations of your sales teams, including those of your millennial hires? Here are our 5 top sales contest secrets you need to know before even thinking about implementing this gamification tactic in your department:

 

Remember the importance of being visual

 

Recognition, incentives, and coaching are usually the three main things that come to mind when you think of sales contests. If you want to achieve good results in all three by using this powerful tool, you need to keep in mind the importance of being visual.

What do we mean by that?

Well, it’s proven that contests are most effective when the team is able to actually see the progress it’s making right in front of their eyes. For example, our Hurrah! Leaderboards help to view the changing statistics in real-time in a fun and innovative way. Which works as a terrific incentive, both for competing and collaborating.

Technology is your main ally

 

Following up with the previous point, there’s hardly any other more effective way to catch the millennial’s eye than through technology. Practically born with smartphones in their hands, millennials are accustomed to engaging with multiple screens at the same time.

With an extremely easy to use and highly customizable interface, Hurrah! Leaderboards is sure to take your CRM experience to the next level. By showcasing rankings and metrics, or playing music, announcements or videos to liven up the workday on tv screens and/or individual computers.

Don’t be afraid to break the mold by bringing the techie millennial spirit into play!

 

Set the right goals and incentives

It’s human nature to try to improve. However, in order to do so, you have to have a clear picture of what you really want to achieve. Not only is this true in life, but the same goes for sales. Therefore, it is essential for your sales team to have outlined goals as well as incentives.

And, we are not just talking about money. In fact, for the millennial generation, working is not just a mere obligation nor a social mandate. When it comes to their professional lives, millennials are looking to have a rich experience that is not only rewarding, but meaningful, challenging, and flexible.

Keep this in mind when you think of what kind of incentives you are going to put in place during the contest. Remember that a day of vacation or even a free license to get creative during office hours are highly appreciated.

Finally, don’t forget that contests have to be implemented with a clear communication strategy. This means not only being able to set the rules and make sure they are followed but to listen carefully to all the feedback given by the sales team during the process.

Not everything is about volume

 

Don’t get us wrong. Volume is important when we talk about sales and productivity in general. However, it’s a common mistake to think that every competition has to be about volume. Within your industry, it’s very likely that there are a few big players you’d love to have as clients. Getting their attention is one big goal that can be turned into a contest.

More so, you can also think of a way to encourage better customer service through special rewards and prizes.

Never forget the importance of having a way to survey your customers. Either after they’ve completed a purchase, or periodically, according to your needs.

Don’t underestimate the surprise factor

 

Sales aside, contests are often intended to create an environment where players support and encourage one another.

However, one of the main challenges is to not put each of your team members against each other. To keep up the healthy competition, you need to encourage every sales person to work in a collaborative way to reach certain objectives.

This balance is not always easy to achieve, and that’s where the surprise factor comes into play.

First of all, everyone needs to know and truly feel that they have an equal opportunity for success. That’s why it’s highly recommended to distribute the leads wisely and yet maintain the mystery and excitement of the game.

Even though the person who converts the most sales will win the prize, everyone should feel the motivation to participate, learn and, of course, have fun during the process. Think about, for example, implementing a system in which the winning member gets to choose their reward. There are hundreds of ways to customize rewards, taking personal tastes and personality into account.

And there you have it! With these 5 secrets for successful sales contests, you will be able to run a contest that turns your team into a lean, mean sales machine!

 

To learn more about how Hurrah! Leaderboards can help you exponentially improve your sales contest effectiveness, schedule a demo today!

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