What is Hurrah!® from the technical perspective?
It is a web-based application that draws data from most popular CRMs and a wide variety of databases, and displays performance indicators or sales, marketing or customer service metrics in a clear and visually appealing style.
How is Hurrah!® integrated with Dynamics CRM®?
Data is drawn from the working CRM system without installing any additional components. If the data exists in the CRM, Hurrah! can display it from out of box or custom entities.
How is Hurrah!® integrated with Salesforce®?
Hurrah! connects to Salesforce using Salesforce SOAP API (i.e. web services). To access the data, Hurrah! only requires a credential with read permissions. The only data required is a username, a password and a security token.
There’s no need to install any additional component in Salesforce.
- Enterprise Edition
- Unlimited Edition
- Developer Edition
- Performance Edition
My CRM is completely customized. Can the application display data from custom entities and fields?
Yes, the application can display data from standard or custom entities. In fact, most Hurrah! implementations display data from completely custom entities and fields.
What does one need to use the application?
Hurrah! is a web application that takes advantage of the latest browsers’ features to display rich information without the need of any plugin. The solution is optimized to display valuable information on televisions located in central areas of the office or department floor. It can also be displayed on mobile devices and personal workstations.
Currently supported browsers are Google Chrome (recommended) and IE 11.
Can Hurrah!® also be used remotely?
Yes. The solution showcases the display of valuable information on televisions located in the sales or support area of the organization, but more and more, clients are using their workstations or mobile devices to view Hurrah!
How is the security in Hurrah!®?
The administrator can define which Active Directory credentials have access rights to Hurrah! but final users do not need to have read permissions on the information displayed by the application, so aggregated data can be presented without complex security administration.
What are the hardware and software requirements?
Hurrah! Leaderboards® requires some basic hardware and software to get your channels up and running. Our recommendations to ensure that your Hurrah! Channels run smoothly are as follows:
Client Hardware Requirements:
- Basic: Processor: Intel® Core™ i3 (equivalent or greater)
- Recommended: 2nd-generation Core i5 (2GHz+) (equivalent or greater)
- Screen Resolution: 1280 x 720 (or greater)
Client Browser Requirements:
- Google Chrome version v64 or newer
In addition to a system that meets these requirements, you will need to set up broadcasting devices to connect your Hurrah! Channels to your display TVs. Ask our representatives for a list of approved broadcasting devices.
How can Hurrah!® channels be viewed?
- TV broadcasting using a broadcasting device
- Private URL desktop viewer (login required)
- Public URL desktop viewer (no login required)
- User portal, user-specific viewer.
Can Hurrah!® pull data from other data sources?
Yes, Hurrah! can get data from multiple data sources. Some of the supported data sources are:
- Microsoft Dynamics 365
- SQL Server
- Azure SQL Server
- IBM DB2
- Postgre SQL
- SAP HANA
- Excel files
- CSV files
- Google Sheets
- Mercury xRM
ABOUT MOTIVATION ENGINE
What is Motivation Engine® from a technical perspective?
It is an easy-to-install managed solution that works within the Microsoft Dynamics 365® environment, aimed at inspiring the key behaviors that drive better employee performance, engagement, CRM user adoption and data quality.
The motivation engine is fully contained in a Dynamics CRM Managed solution, so no additional services, sites or databases have to be deployed. The managed solution includes the web pages used to interact with the application, the plugins to process the actions, and other standard resources needed in web applications.
Which Dynamics CRM® versions are supported?
- CRM Online
- CRM 2011
- CRM 2015
- CRM 2016
- Dynamics 365 for sales
- Dynamics Customer Service 365
How invasive is this add-on?
It is minimally invasive. It is built using the CRM SDK and adds some scripts to existing CRM forms to display notifications (only those specified by the configurator). It also adds some entries to the site map and the configuration section to allow navigation.
Standard/Default entities, such as users, teams, opportunities, etc., are not modified, except for the script registered to display notifications, keeping the environment clean. The solution can be uninstalled with a couple of clicks without leaving any trails.
What are the hard/software requirements?
CRMGamified® Motivation Engine runs within Microsoft Dynamics 365® and thus has the same server basic requirements of the CRM. The client just needs a web browser. Currently, the supported browsers are Chrome (v37 or above) and Internet Explorer 10 or above.