Posts

POOR ADOPTION & ENGAGEMENT WILL COST YOU

This is what’s been on my mind lately, as I speak with existing and potential clients about the issues they face getting employees to work in CRM.   1. Importance of an...

How using Gamification helps Call Centers Improve Performance

  The job of a call center agent can be tough.  As a manager of a call center, you need to help agents deliver competent or more importantly high quality service in an eff...