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New Features in Leaderboards Software: How to get the most out of Hurrah! 4.0

Our clients spoke, and we listened. Introducing all new features and better functionality.

Hurrah! just got some shiny new updates. At Hurrah! we are proud to offer innovative and effective solutions in CRM gamification and leaderboards software. We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from on-site check-ins and client feedback, and overhaul the Hurrah! platform with all new features and an improved UI.

The result is Hurrah! 4.0.

With this newest update, we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

We’ve got lots to say about all our great new features. To start, here’s a short introduction to what’s new in Hurrah! 4.0. Plus, we’ve included heaps of helpful tips on how to get the most out of Hurrah!’s new capability and features!

Contests

Hurrah! now features Contests, one of the most requested new functions! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

 

Specify the Key Performance Indicator you want to measure and an end time for your contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Tip: Pair Contests with Announcement slides to publicize any incentives or prizes for contest winners.

Tip: Don’t just reward top performers, create Contests using KPI’s that allow the whole office to compete. Ex: instead of running a contest on “confirmed sales,” choose a KPI, like “customer contacts made.”

Aggregate Metrics for Big Events:

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now, what customers have deemed Hurrah!’s #1 feature has expanded capability! You can set Big Events to trigger when something singular happens as before, like a big sale. New improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold, like when your team resolves a record number of cases in a month. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Tip: Setting clear and attainable goals for your team is essential. Use the Big Events slide’s new aggregate metric function to increase positive reinforcement when your team reaches KPI targets.

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout. Quickly and easily register your display devices from your admin console with a 4-digit verification code. Device registration means that after initial registration your display devices can all be managed from your admin account, and you will not have to sign in to each display console again.

Tip: Pick a time to get all your display consoles registered and your admin device set up at once. This will make transitioning to the new system quick and easy, so you can get started using Hurrah! 4.0 throughout your office.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Tip: Countdowns are a great way to keep your team focused on a goal or deadline, but you can also use them to keep your office culture lively and get team members engaged. For example, use Countdown slides to generate excitement about the big office holiday party, or company retreat coming up.

Video with Audio on Announcement Slides

Now video with audio can now be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!

Tip: Skip sending emails that get lost in the vortex of everyone’s inbox. Announcement slides are attention grabbing and perfect for updating your office on everything from employee birthdays to important meetings.

Tip: Customize your announcements with video and sound effects. Improve communication by picking a format that instantly lets people know what’s going on. For example, include the same video and audio every time you announce office seminars and educational events.

Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows take up less memory on your devices and run more smoothly overall. We’ve also streamlined user registration. Now new users can register on their devices right in the Hurrah! system, and administrators can assign them proper roles and grant them permission to access to the admin site. Plus we’ve added some other enhancements to promote overall performance.

Hurrah! 4.0 has lots new to offer, and knowing how to get the most out of it is the first step to a more productive, engaged, and energetic workplace.

If you aren’t already investing in your team with Hurrah!, and want to learn why so many companies love it, contact us for a free consultation and demo!

Cheers!

The Hurrah! Team

Hurrah! 4.0 Press Release

Everything You Need to Know About Hurrah! 4.0

We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take what we learned from numerous on-site check-ins and client feedback, and overhaul the Hurrah! Platform.

With Hurrah! 4.0 we’re introducing exciting new features as well as functional improvements that make using Hurrah! easier than ever. Hurrah! 4.0 presents brand new Contest slides, a new Centralized TV Management system, expanded capability in Big Events and Announcements slides, an improved Countdown slide template, streamlined user registration, plus application improvements to overall performance.

Make sure you’re getting the most out of your Tech. Read on for a summary of all the new capabilities and upgrades headed your way with Hurrah! 4.0


New Features

Contests

One of the most requested new features, Hurrah! now features Contests! Motivating your team with friendly competition just got easier and more exciting. Run contests on Bar Graph Leaderboards slides in Hurrah!

Specify the KPI you want to measure and an end time for the contest. The Contest slide will automatically isolate and display the KPI for each participant within the period that the contest is set to run. Let everyone know when the contest ends by selecting a video to go off. Set the Contest Results slide to show up to three winners and choose how long to display the winners in your slideshow.

Aggregate Metrics for Big Events

Big Events are designed to celebrate important achievements and milestones with animated slides and audio. Now what customers have deemed Hurrah!’s #1 feature has expanded capability! Big Events can be triggered when something singular happens as before, but new improvements also make it simple to set Big Events slides to go off when a specified metric overpasses a certain threshold. Now it is even easier to celebrate your team’s progress! Just choose the metric you want to track in the Big Events slide and set a threshold amount to trigger.

Improved Countdown Template

Hurrah! has a new and improved Countdown slide template! A dynamic countdown clock now adjusts its display according to the amount of time remaining. The clock moves to display days, hours, minutes, and then seconds as time gets closer to the end. Plus, we’ve improved the user interface, making setting countdown slides easier than ever.

Audio Enabled for Announcements.

Now video with audio can be added to Announcement slides! Make your announcements stand out with sound and video so the whole office notices!


Platform Upgrades

Centralized TV Management System

Hurrah! now lets you register your devices and manage slideshows on different screens all from one centralized location. This is great for offices with multiple display consoles or a decentralized layout.

Quickly and easily register your display devices from your admin console with a 4-digit verification code. This major upgrade means that after initial registration, your display devices can all be managed from your registered admin device, and you will not have to sign in to each display console again.

Streamlined User Registration

Now new users can register on their devices right in the Hurrah! platform, instead of using a third party server.  Administrators can then assign them proper roles and grant them permission to access to the admin site.

Note: upgrading to the new platform will require all previous users to re-register on their devices once the primary admin account has been set up.


Fixes and Refactorings

We are always working to improve our product, even in little ways. Slideshows now take up less memory on your devices and run more smoothly overall. Plus we’ve added some other enhancements to promote overall performance!

Cheers!

The Hurrah! Team

If you haven’t already implemented your free upgrade to Hurrah! 4.0, contact our customer success team for a consultation and tutorial.

 

Sales Contests Do’s and Don’ts: How to Create an Awesome Competition to Encourage Your Sales Team

When managed well, sales contests are a great tool to inspire your sales team, boost productivity and improve employee satisfaction. Done poorly, sales contests can be alienating, generate negativity and ultimately fail to generate desired results. Here we’ll share the biggest do’s and don’ts of managing sales contests, so you can create great sales contests for your team.Sales Contests Do's and Don'ts

1 – Align Metrics with Business Objectives

When designing your sales contest think about your organization’s overarching strategies. A main reason that sales contests don’t yield the desired results is misaligned metrics. A good sales contest should have between 2 and 4 high-level objectives that coincide with the organization’s executive strategy.

An example of this might be the following: With the high-level objectives of 1. developing a professional network and 2. leads nurturing, run a sales contest on pipeline building and include both active leads as well as contacts for sales nurturing.

2 – Get Creative with Incentives

It’s not all about the cash. In fact, findings show that monetary incentives alone are poor motivators over the long run. Rather they are most effective when the have a positive impact on engagement and team spirit.

Take the time to survey your sales team and find out which incentives are more attractive and why. Be creative and think about days off, vacations or even fun group activities that the whole team can enjoy.

3 – Run Team Contests

Ditch the “every man for himself” ideology. Sales is no longer an individual’s game. Organizations are beginning to see more and more the benefits of collaboration and they are changing sales incentives accordingly. Studies have demonstrated that, when organized in teams, individuals tend to perform at a higher level in sales contests. A study by the Incentive Research Foundation found that individual incentives increase performance by an average of 22% percent, while team incentives can increase performance by as much as 44%.

Create group competitions for a boost in friendly rivalry and team spirit. Or directly have your team compete against itself. Set up a contest where your team competes against their performance from a previous year or comparable selling period.

4 – Advertise and Broadcast Progress

Make sure you advertise your contest so that everyone is aware and informed of the dates and details. Begin internal communications well in advance so reps have the contest in view ahead of time.

During the contest communication is vital. Research shows that sales tend to spike at the beginning and end of a contest period, while dipping in the middle. Measuring and broadcasting live contest metrics can help keep sales teams engaged more consistently over the full competition period.

A tool like leaderboards software can be invaluable to effectively communicate objectives and strategies, measure and display employee progress in real-time, and give immediate recognition based on results. Sales Contest Do's and Don'ts

1 – Don’t Create Conflicting Incentives

Don’t get carried away. Make sure first that contests never overlap. Competing incentives will keep you from getting the results you want.  Focus on one goal at a time and make sure that the sales team keeps interested and focused for the best results.

It is also important to make sure that the focus on promoting a particular behavior through a sales contest does not conflict with daily activities and organizational goals. This will reduce normal productivity and get in the way of advancing other goals for the team.

2 – Don’t Over-complicate

Sales contests should be simple, communicable, and have a clear strategy. Establish clear rules and choose the contest time frame wisely. Make sure your team will actually benefit from a concerted effort toward a particular goal at the time you set your contest.

Periods that are particularly busy, or that often require salespeople to turn their attention to activities that are not part of the sales contest are not conducive to productive contest results.

3 – Don’t Only Reward Top Performers

Management loves top performers but to think they’re the only ones that matter in a competition is a mistake. Those who are consistently top closers are actually less likely to up the ante when a sales contest is in progress.

Give the rest of the crew a chance to earn recognition by measuring both activity metrics (calls made, emails sent) and objective metrics (new client meetings set, deals won). Focus on effort and growth as opposed to just end results.Sales Contests Do's and Don'ts

 4 – Don’t Overlook Underachievers

Underachievers should be the primary target to motivate with sales contests. Overlooking them is a giant don’t on our list. It’s estimated that only about 40% of the performance boost during a sales contest comes from the efforts of the top 20% sales reps. That leaves a lot still on the table. 

A contest that is engaging, team-oriented, and that offers valued incentives will be most likely to motivate the entirety of your team and generate the best results.

Think collaboration beyond competition and take advantage of healthy sales competition to build trust and team spirit among your people. Ready to begin?

Did you find this post useful? Let us know how you feel in the comments below!

Tired of updating leaderboards manually? Welcome to the new era of Real Time Leaderboards!

It is well known that monitoring operations based on “Activity and Results” KPI’s is essential for any Call Center or Telemarketing team. In the end, choosing those vital metrics and monitoring them, is what makes them succeed or not.

Some time ago, this important procedure was done poorly with a delay in showing reports, sometimes waiting weeks or even months. Nowadays the cutting edge call centers can monitor their key metrics in real time, allowing faster interaction and instant feedback. This finally streamlines their operations and improves the motivation of the people involved.

A variety of leaderboards and reporting solutions are available in the market, but the ones that actually work are the ones able to show instant updates automatically. Usually they are directly connected to the original data sources: such as CRM Systems, Data Warehouses, Sales Datamarts, Phone Systems, etc.

Non-real time solutions

There are also some solutions (even with a fancy front end) that require in-between files such as Excel spreadsheets or .txt files. We call that type of technology: a “non-real time” solution.

These types of tools are usually much easier to configure and they can start operating in a matter of minutes, however there are some important disadvantages:

 

15988-female-hands-typing-on-a-laptop-keyboard-pv 1) Someone is required to manually update the Excel/txt files, increasing the risk of mistakes or errors that may lead to unwanted actions… What happen if that person has a day-off at work?

 

 

2) It represents an additional non insignificant cost. Let’s suppose the person needs 15 minutes 4 times a day to upload this data. He will be wasting 1 productive hour a day in this particular task. Considering an average cost/time of $30 an hour per person….in a month the investment will be $600, which means $7.200 by year.

 

64368770_7bce91daf6_o (1)3) In Call Centers and Telemarketing, the operations are so intense that measuring the streamline of the business must be done more often. If we use a Monitor/Leaderboard system updated by hand, an employee would have to do this tedious task at least 8 to 10 times a day resulting in personal fatigue and discouragement.

 

4) Tracking live scores make people feel more excited, no instant feedback is possible using Excel files. We prefer to celebrate specific outstanding actions (or results) at the same moment they occur.
For instance if someone calls 50 clients in a week or closes a $50k deal, a REAL TIME solution catches the event and shares the action with everybody at the same moment the person accomplishes the goal.
There is a huge difference between having that information LIVE, than waiting 24 hours until the data can be refreshed by someone editing an Excel file. Something similar happens if someone wins 2 or 3 positions in a leaderboard or if someone climbs to the 1st position. People want to see the changes in the metrics and in the leaderboard immediately, right at the moment it happens.

Leaderboard/Reporting Solutions help companies to track KPI’s and make them visible for everybody. They also aid companies to design tournaments and contests among their people invoking an intense sense of competition and self-improvement.

But… which group of Reporting/Leaderboard solutions is less risky and cheaper? Which one represents a more powerful solution to motivate teams?

Those that, even being easier to deploy, require in-between files updated by people? Or those that take the data directly from the source showing it clearly to anyone in the office?

alejandro-morales

Alejandro Morales
CEO CRMGamified