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10 deadly sins in User Adoption

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Everyday companies try to find the best way of engaging employees to achieve better results in user adoption. Most companies are not aware of certain mistakes that can compromise the expected results. Pablo Peralta wraps up 10 ponderous common errors to avoid.

Download this Whitepaper now and find out if your company has a seamless strategy.

 

Top 7 Reasons For Choosing Hurrah! Sales Leaderboards

When faced with the decision to buy a modern leaderboard to solve problems like CRM adoption and engagement, you may wonder, what has driven companies to choose Hurrah! Leaderboards for their organization? Here are the top 7 reasons why you should choose Hurrah! for your company:

1. Increase Achievement Recognition

Team members’ achievements need to be recognized. However, the main point is: how do we recognize each one of them? After all, every team member has diverse abilities.

By displaying different metrics to the entire team, you will be able to touch on each individual aspect of the group overall.

This is a great way to motivate team members and a fundamental strategy to increase individual and organization success.

2. Achieve Company Goals

Aligning team members with company goals is essential in any business.

When seeing the data displayed on Hurrah!, reps get a full picture of the business’ goals. Even more: they are able to see exactly how their actions are going to help them achieve these goals. This allows them to feel the value they bring, increasing engagement and aligning their own goals with those of the company.

3. Increase CRM Adoption

Here is the process: the cleaner data that users put into CRM, the better they will be seen on the Leaderboards.

We believe that one of the best ways to increase the CRM User Adoption is recognition and visibility. In the same way that you encourage your users to better use CRM, you will recognize their achievements!

People are going to want to see their faces up on that screen, to do this, they’ll need to enter quality information in CRM.

You can learn more about this topic with our eBook 10 Deadly Sins in CRM User Adoption.

4. Increased Speed of Data Sharing

This is something that naturally happens with Hurrah!. At the same moment that the information is updated in the CRM, it will be displayed to the representatives.

One of our customers’ favorite feature is what we call the “Big Event”. It shares with the entire team the very moment a big sale comes into the system. What makes the reps incredibly motivated, in addition to recognizing the one who is responsible for the big sale.

You don’t have to use that whiteboard or spreadsheet anymore, Hurrah! will do it for you. Make your KPI’s visible, you can see why this is a great advantage from our Whitepaper Visible KPI’s Advantages: Why Make Them Part of Your Team?

 

5. Boost: Competitive and Collaborative Spirit

The TV’s displaying real-time information in different spaces of the workplace immediately results in one thing: team dynamics.

The visibility will increase and everyone will always know what the other teammates are achieving. This, In addition to stimulating a healthy competitiveness, also unites the members of the team.

When team members view the changing statistics on the leaderboard, they naturally work to improve their standings or the standing of their team by competing harder or collaborating more intelligently.

6. Improve Communication

Beyond important metrics, Hurrah! can help you communicate important events, deadlines with countdowns, congratulations and more!

Leaderboards are an incredible communication tool when it comes to bringing your team together and getting everyone on the same page! The possibilities are endless.

Likewise, when the work environment is connected it becomes much more enjoyable. The idea is that your representatives do not feel bored rather they feel motivated and willing to share with other co-workers.

7. Gain Valuable Time

When we automate processes, the consequence is immediate: we gain time. Our Sales Leaderboards are designed exactly for this.

Hurrah! is extremely easy to use! The Administration Console is simple. You can easily set-up and display data rather than re-enter information manually in reporting programs, laboring intensively to create reports and email.

 

Check out what our clients are saying and why they chose Hurrah! Leaderboards for their organization.

Feel free to check out all these features and more by testing Hurrah!

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From CRM systems to CRM playgrounds by The Octalysis Group

The Client Relationship Management (CRM) industry has been one of the first to embrace Gamification and one of the first to become somewhat disillusioned by it. While many Gamification cases delivered great short term results (high initial  user interest, sign-up and participation rates), they still failed to achieve the long term user engagement desired. Why did this happen and how do we keep CRM Gamification on the right track? Let’s explore the pitfalls and how to avoid them.

 

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One size does not fit all

Early adopters of CRM Gamification products opted for systems that were heavily based on motivation through letting users gain experience points, badges and leaderboards. Often these systems were one-size-fits-all off-the-shelf products that can be slapped on to your existing CRM product.

However, such a buckshot approach crucially forgets to acknowledge that different users have different preferences and motivational drives that trigger them into action. The majority of people won’t crave collecting badges and points forever just for the sake of it. We need to focus also on giving users autonomous choices and showing them how their choices worked out. Or making them feel that they are part of something bigger, more meaningful, a sense of purpose. Create some suspense, design for curiosity.

 

This is difficult to design for, and you cannot apply a one-size-fits-all approach here, but is necessary for long term user engagement (what we call the end-game, which caters for longer term users). For more on this check out the leading Gamification Framework Octalysis and how The Octalysis Group designs for long term engagement with the 8 Core drives of Motivation: www.octalysisgroup.com

 

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Take your user on a journey

Many Gamified CRM systems fail to recognize that we need to slowly build up the experience for the user. The first time someone uses the system is very different from the 100th time they interact with it. Look for example at how you have changed using Facebook since you started using it. Over time, user knowledge has increased and expectations are different. We say: using a product is not static, it’s an evolving journey!

 

In Octalysis, we recognize 4 Experiences Phases of a User’s Journey: Discovery, Onboarding, Scaffolding, and Endgame. Different phases should focus on different sets of Gamification features and appeal to different Core Drives. Just as it is not ideal to put a five-year-old on a streamlined superbike over using a small bike with training wheels, CRM systems also shouldn’t open up all 50+ features to a beginning user. Our brains hate it when we don’t have any options, but we also hate it when we have too many options. It confuses us, paralyzes us, and ultimately makes us feel stupid and overwhelmed. It is better to first discover and understand what features are the most valuable to the beginning user and just offer those. After that, allow users to slowly unlock new ones as they become familiar with the early features. Each new feature will then become a delight that users will appreciate and learn to use.

 

Collaboration wins the race, not Competition

In CRM systems there is often an emphasis on creating competition in order to get people to interact and make them productive. However, when it comes to long-term engagement metrics, collaboration is much preferable over competition. Both competition and collaboration draw their motivational pull from people feeling a sense of Social Influence & Relatedness (Octalysis Core Drive 5).  But there is a fundamental difference: competition creates urgency, stress, and short bursts of activities, but often leads to user burnout. In addition: competitions may create short term spikes to engagement but may in time stifle cooperation and decrease the quality of the work floor culture.

 

Collaboration on the other hand doesn’t push users as much, but users feel more empowered and will sustainably continue to commit to the Desired Actions within the CRM System, leading to more productivity in the long run. When we design for collaboration we design for users helping co-workers, group quests, mentoring, group recognition and enabling knowledge sharing.

 

Often we use a mix of competition and tangible rewards at the beginning of a CRM user experience (Discovery and Onboarding), and design more towards collaboration and creating autonomous choices in later phases of the experience (Scaffolding and End Game). If Gamified CRM products would take these lessons onboard, we are pretty sure the enthusiasm for Gamification will continue to grow as it does in other business areas.

 

To learn more about the 8 Core Drives and how to balance short and long term motivation in Gamification, read Yu-kai Chou’s book: Actionable Gamification – Beyond Points, Badges, and Leaderboards

 

AlfaPeople MiddleEast and CRMGamified® has today confirmed their CRM user adoption obsession

AlfaPeople MiddleEast and CRMGamified® has today confirmed their CRM user adoption obsession

Dubai, UAE

 

AlfaPeople MiddleEast has today announced its strategic partnership with CRMGamified®.

AlfaPeople MiddleEast has a long tradition of keeping Dynamics CRM simple and driving user adoption as a pre requisite to a successful deployment. AlfaPeople are excited at the opportunity of bringing CRMGamified® to their new customers to drive user adoption and ownership.

CRMGamified® is a specialist in applying gamification in CRM through its groundbreaking add-on solution to Microsoft Dynamics CRM. Gamification is mostly about fun and recognition; it has positive effects on user adoption and inspires people to use CRM.

 Anas Al Khalili, Managing Director AlfaPeople MiddleEast stated: “We are incredibly proud of our customer satisfaction and their feedback, the addition of CRMGamified® to our impressive ISV program will have a very positive impact on our user adoption program.”

 Alejandro Morales, CEO CRMGamified® added: “We are delighted that we have been chosen to partner with AlfaPeople leader in the CRM Online space. Our solutions will greatly enhance their offering in quest for happy, engaged customers.”

 

About AlfaPeople MiddleEast

AlfaPeople MiddleEast is one of the largest global Microsoft Dynamics® Partners and leading Microsoft Dynamics CRM supplier, 2014 Inner Circle Member and the President’s Club member since 2005. With operations in 14 countries is the ideal Partner choice for international companies. AlfaPeople team is passionate and committed to providing you with the best of our acumen and business expertise to help your business become more profitable and improve customer relations.

 

About CRMGamified®

CRMGamified® is global leader in delivering gamified business solutions with a strong emphasis on user adoption. Through our Award winning CRMGamified® technology products, our customers are able to get more out of their Microsoft Dynamics CRM technology thereby improving user performance and productivity while achieving the organization business objectives and goals.

 

For Additional Information:

Abhinav Saxena – +971 55 2900760 – abh@alfapeople.com

Karel Tamchyna – 716 240 2496 – karel@crmgamified.com