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Top 7 Reasons For Choosing Hurrah! Sales Leaderboards

When faced with the decision to buy a modern leaderboard to solve problems like CRM adoption and engagement, you may wonder, what has driven companies to choose Hurrah! Leaderboards for their organization? Here are the top 7 reasons why you should choose Hurrah! for your company:

1. Increase Achievement Recognition

Team members’ achievements need to be recognized. However, the main point is: how do we recognize each one of them? After all, every team member has diverse abilities.

By displaying different metrics to the entire team, you will be able to touch on each individual aspect of the group overall.

This is a great way to motivate team members and a fundamental strategy to increase individual and organization success.

2. Achieve Company Goals

Aligning team members with company goals is essential in any business.

When seeing the data displayed on Hurrah!, reps get a full picture of the business’ goals. Even more: they are able to see exactly how their actions are going to help them achieve these goals. This allows them to feel the value they bring, increasing engagement and aligning their own goals with those of the company.

3. Increase CRM Adoption

Here is the process: the cleaner data that users put into CRM, the better they will be seen on the Leaderboards.

We believe that one of the best ways to increase the CRM User Adoption is recognition and visibility. In the same way that you encourage your users to better use CRM, you will recognize their achievements!

People are going to want to see their faces up on that screen, to do this, they’ll need to enter quality information in CRM.

You can learn more about this topic with our eBook 10 Deadly Sins in CRM User Adoption.

4. Increased Speed of Data Sharing

This is something that naturally happens with Hurrah!. At the same moment that the information is updated in the CRM, it will be displayed to the representatives.

One of our customers’ favorite feature is what we call the “Big Event”. It shares with the entire team the very moment a big sale comes into the system. What makes the reps incredibly motivated, in addition to recognizing the one who is responsible for the big sale.

You don’t have to use that whiteboard or spreadsheet anymore, Hurrah! will do it for you. Make your KPI’s visible, you can see why this is a great advantage from our Whitepaper Visible KPI’s Advantages: Why Make Them Part of Your Team?

 

5. Boost: Competitive and Collaborative Spirit

The TV’s displaying real-time information in different spaces of the workplace immediately results in one thing: team dynamics.

The visibility will increase and everyone will always know what the other teammates are achieving. This, In addition to stimulating a healthy competitiveness, also unites the members of the team.

When team members view the changing statistics on the leaderboard, they naturally work to improve their standings or the standing of their team by competing harder or collaborating more intelligently.

6. Improve Communication

Beyond important metrics, Hurrah! can help you communicate important events, deadlines with countdowns, congratulations and more!

Leaderboards are an incredible communication tool when it comes to bringing your team together and getting everyone on the same page! The possibilities are endless.

Likewise, when the work environment is connected it becomes much more enjoyable. The idea is that your representatives do not feel bored rather they feel motivated and willing to share with other co-workers.

7. Gain Valuable Time

When we automate processes, the consequence is immediate: we gain time. Our Sales Leaderboards are designed exactly for this.

Hurrah! is extremely easy to use! The Administration Console is simple. You can easily set-up and display data rather than re-enter information manually in reporting programs, laboring intensively to create reports and email.

 

Check out what our clients are saying and why they chose Hurrah! Leaderboards for their organization.

Feel free to check out all these features and more by testing Hurrah!

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How using Gamification helps Call Centers Improve Performance

 

The job of a call center agent can be tough.  As a manager of a call center, you need to help agents deliver competent or more importantly high quality service in an efficient way. We all know it is a big challenge but not all of us know HOW it can be accomplished.

Luckily, we have some ideas!  The key strategy is Gamification, a concept you have probably heard about. Gamification has been proven to work well in call centers. It helps managers identify and measure KPIs while motivating and rewarding agents for performing those key activities that lead to success.

Let’s bring this down to earth.  Some key activities in a call center may be:

  • Making Outbound phone calls to sell products or services
  • Making Outbound phone calls to manage accounts and secure renewal or retention of customer
  • Handling incoming phone calls or inputs from various sources to provide customer service
  • Carry out a debt management function
  • Making Outbound phone calls to research customer and support sales process

Gamification allows you to measure and improve activities like number of phone calls, or incidents closed, or revenue collected, which are metrics you have identified as essential for success.  Immediately sharing and displaying these metrics, provides agents with a clear idea of the importance of their goals to the organization, how they are tracking against those objectives and what to do to improve.  They will also receive immediate public recognition for a job well done.  Appreciation costs little and is considered the best motivator, especially in challenging work environments.

Commonly used strategies and traditional contests provide short term results and sometimes cause backlash. They differ from gamification in that they do not permanently change business habits or engage the worker with the goals of the organization. The are rarely tied to the technology already in use.  Also, applying gamification strategies is not merely about rewarding individuals to cause a change in behavior. It is also about analyzing and using data to define strong business strategies.  It’s a WIN-WIN for both the worker and the organization. Gamification will help agents stay motivated and strive to improve performance over time, while providing the organization increased data, revenue and overall success.

 

 

 

 

 

Why talk about KPIs?

As a Sales Manager or VP of Sales who leads a team, you know it is a real challenge to help your sales force achieve their goals.. Your sales team needs to be focused on performing activities that actually lead to results. But what are those activities, how do you identify them and why are they important?

Well, let´s start with the Outcome (real or desired)This is a set of numbers that are pretty clear in your mind, i.e. close rates, weekly or monthly revenue, etc. These numbers are indicators, they can be measured and represent results. They are a numerical representation of your sales teams’ efforts. But as was stated earlier, those numbers are the results, the “final score” and won´t tell you anything about the performance of your sales team or how to improve it.

That´s when KPIs come in. Key Performance Indicators are essential to your organization´ success, in other words they are key to achieve the desired outcomes. KPIs are related to that portion of your team´s performance that can be measured and have a clear influence on the results.

Simply put, KPIs are the activities sales teams need to focus on to make sales happen.

Do you want to learn more?

Download our paper “Visible KPIs advantages: why make them part of your team?