What I heard at my First Convergence – Empowerment!

As foretold to me, Convergence was fantastic!  But the most fantastic element was hearing Satya Nadella describe the essence of my gamification product as the current mission of Microsoft. No Kidding!

I furiously took notes as he said “Empowerment” and described new “Systems of Intelligence”.  These systems, using data from current “Systems of Record (like a CRM)”, will transform organizations into robust, data saturated, nimble entities, succeeding because of the ability to make well-timed decisions based on current and abundant information!  I listened with excitement as he described a broad system that empowers individuals, and realized it’s what we @ CRMGamified have been talking about for a while.

After all, our Motivation Engine, though not a System of Intelligence, draws current data from Dynamics CRM and offers it to the user for decision making.   We are big believers in a quick feedback loop that empowers individuals to take a look at the data and make decisions in the immediate.   Without the need for a weekly meeting or an emailed report, employees can know their status, their progress and adjust behaviors to achieve.

Now, of course, we are not yet a “System of Intelligence”, an interactive hologram or mood sensing telephone, but we have long been advocates of reward – of the carrot versus the stick approach.  Computer based learning made its mark, by offering the user the freedom to try different approaches until successful, without fear of failure.  Gamification trades on the same innate need of the individual to feel accomplished and make progress.  The intrinsic reward of being able to say…”I did it myself!” equals Empowerment.

And according to Nadella, individual empowerment equals organizational transformation.  Speaking as an individual….I, for one, am looking forward to it!


Debbie Rea
Global Account Manager