High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it

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Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Training Connection (QATC). This is well above what is considered…

5 Ways to Improve Sales Team Communication

Communication is key to building a confident, engaged, and  productive sales team.  Effective sales team communication is not just about pushing product updates and pricing information. It is also essential to keeping your team motivated,…

Gamification: The Best Tool to Captivate Millennials

Millennials are proven to be the hardest generation of talent to retain at work. Until the arrival of gamification. Millennials are known for being autonomous, restless and keen on independence. They are constantly looking for new experiences,…

How fun and recognition changes everything in CRM...

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Hi, As some of you may know, in the last CRMUG Magazine issue I wrote about gamification in CRM and cited a personal anecdote on how I changed the negative corporate CRM sales training atmosphere and turned it into positive one, once I injected…