Choosing the best CRM for sales teams is a challenge for companies both big and small. The right system can be an invaluable tool, and the wrong one can be a waste of money and time. This article provides a side-by-side comparison of the two leading CRMs for sales teams and answers some of the […]
Call center work can be repetitive and it is often challenging to keep motivation and engagement levels high among employees. Contests are a great way to introduce gamification into daily activities. These call center contest ideas work well to track goals and engage employees, and have the added bonus of boosting productivity and building camaraderie […]
Some of our favorite ways to use Hurrah! Leaderboards have nothing to do with KPIs. Try adding content with a personal touch, sharing tips for your team, and celebrating your great employees. Here are three ideas you can use to customize your Hurrah! Channels that take just 3 minutes or less! Inspire Take a minute […]
Data reporting is essential for sales managers to monitor performance. Nevertheless, lots of time can be lost wading through metrics that don’t matter. The idea behind a Sales KPI Dashboard is to define the most important sales metrics and gather them all in one place. KPI Dashboards, as a reporting tool make important metrics readily […]
This post was updated in 2021. In order to set just one appointment, an average outbound salesperson needs to make 8 dials per hour and prospect for almost 6.5 hours. This doesn’t seem like a very efficient use of their time, right? Time is money when it comes to sales, and manual prospecting often generates […]
The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. Employee engagement is key to growing any business. Engaged employees are more motivated because they feel connected to organizational goals and progress. In short, engagement adds value. But how do you improve engagement? To start, […]
Essential Staffing & Recruiting KPIs 1. Productivity Metrics Productivity metrics measure key daily activities by recruited or team. These KPIs are useful in order to track how individuals or teams are performing in executing daily tasks. Some such staffing and recruiting activity-based metrics include: Interviews (weekly) Emails Phone Calls Candidates Qualified Open v. […]
Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that. Customer relationship management (CRM) is a technology for managing your company’s relationships and interactions with customers and potential customers. There is no doubt that investing in a CRM system for sales teams can be highly effective, but […]
Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Training Connection (QATC). This is well above what is considered to be a normal turnover rate. Call centers in particular suffer from poor employee retention as […]
Ever find yourself needing to get your team’s attention right now? Records have been broken, prizes won, there are cookies in the break-room—now your most important updates will never get lost in the depths of inboxes or group chats again. Here is NewsFlash, Hurrah!’s newest feature. Interrupt your regularly scheduled programming any time with NewsFlash […]
Start 2019 off right with these motivational sales quotes and shareable slides from our team to yours. With the holiday season behind us, it’s time to start focusing on the year ahead. For any sales teams this means setting up new and significant goals, but most importantly, getting fully motivated to achieve these milestones. If […]
A recent study by CSO Insights defines sales ops as, “a strategic function, designed to provide a platform for sales productivity and performance by providing integrated methods, processes, tools, technologies and analytics for the entire sales force and senior executives.” Sales operations is a critical piece of many sales organizations. In recent years, the responsibilities of […]
CRMGamified® was founded in 2014 from a company specializing in CRM implementation solutions. Now serving clients in the US, UK, Canada, and Latin America, CRMGamified® provides modern technology to help companies improve sales and service performance by leveraging gamification mechanics.
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