Entries by CRMGamified

Essential KPIs for Staffing & Recruiting [Infographic]

    [text] Essential Staffing & Recruiting KPIs 1. Productivity Metrics Productivity metrics measure key daily activities by recruited or team. These KPIs are useful in order to track how individuals or teams are performing in executing daily tasks. Some such staffing and recruiting activity-based metrics include: Interviews (weekly) Emails Phone Calls Candidates Qualified Open […]

Can Gamification Increase ROI of Sales CRM?

Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that. Customer relationship management (CRM) is a technology for managing your company’s relationships and interactions with customers and potential customers. There is no doubt that investing in a CRM system for sales teams can be highly effective, but […]

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High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it

Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Training Connection (QATC). This is well above what is considered to be a normal turnover rate. Call centers in particular suffer from poor employee retention as […]

NewsFlash! Hurrah!’s Newest Feature

Ever find yourself needing to get your team’s attention right now? Records have been broken, prizes won, there are cookies in the break-room—now your most important updates will never get lost in the depths of inboxes or group chats again. Interrupt your regularly scheduled programming any time with NewsFlashes on your Hurrah! Channel. Instantly send […]

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Case Study: Outbound Sales Win Big with Hurrah! Leaderboards

After just one month using Hurrah! [The Study] Ottawa Sports and Entertainment Group (OSEG), based in Ottawa, Canada, manages three of the city’s premier sports teams and live entertainment events. Looking to develop their outbound sales culture with a more engaging sales team environment, they chose  Hurrah! Leaderboards, to introduce gamification into their daily activities. Hurrah!’s simple, high-impact […]

How to Manage CRM Data effectively: 3 Tips for Sales Ops Teams

Sales operations is a critical piece of many sales organizations. In recent years, the responsibilities of sales ops teams have evolved beyond simply facilitating efficiency in sales teams. Sales ops now encompasses management of an organization’s technology stack and overall sales productivity. CSO Insights conducted a recent study that defines sales ops as, “a strategic […]

Hurrah! 4.0

Everything You Need to Know About Hurrah! 4.0 We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take […]

Healthy Sales Competition: A Myth or Reality?

You may have heard some say that, “Healthy competition is an oxymoron.” At CRMGamified, we’d like to politely disagree (at least when it comes to competition on the sales floor)! Here’s why. Competitions can give your sales team that extra push to take sales to the next level. When a previous record is broken, it […]