Entries by CRMGamified

Gamification: A Fresh Take on Employee Engagement for Call Centers

The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. Employee engagement is key to growing any business. Engaged employees are more motivated because they feel connected to organizational goals and progress. In short, engagement adds value. But how do you improve engagement? To start, […]

Essential KPIs for Staffing & Recruiting [Infographic]

    Essential Staffing & Recruiting KPIs 1. Productivity Metrics Productivity metrics measure key daily activities by recruited or team. These KPIs are useful in order to track how individuals or teams are performing in executing daily tasks. Some such staffing and recruiting activity-based metrics include: Interviews (weekly) Emails Phone Calls Candidates Qualified Open v. […]

Can Gamification Increase ROI of Sales CRM?

Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that. Customer relationship management (CRM) is a technology for managing your company’s relationships and interactions with customers and potential customers. There is no doubt that investing in a CRM system for sales teams can be highly effective, but […]

High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it

Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Training Connection (QATC). This is well above what is considered to be a normal turnover rate. Call centers in particular suffer from poor employee retention as […]

NewsFlash! Hurrah!’s Newest Feature

Ever find yourself needing to get your team’s attention right now? Records have been broken, prizes won, there are cookies in the break-room—now your most important updates will never get lost in the depths of inboxes or group chats again. Interrupt your regularly scheduled programming any time with NewsFlashes on your Hurrah! Channel. Instantly send […]

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Outbound Sales Win Big with Hurrah! Leaderboards [Case Study]

After just one month using Hurrah! [The Study] Ottawa Sports and Entertainment Group (OSEG), based in Ottawa, Canada, manages three of the city’s premier sports teams and live entertainment events. Looking to develop their outbound sales culture with a more engaging sales team environment, they chose  Hurrah! Leaderboards, to introduce gamification into their daily activities. Hurrah!’s simple, high-impact […]

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New Features in Leaderboards Software: How to get the most out of Hurrah! 4.0

Our clients spoke, and we listened. Introducing all new features and better functionality. Hurrah! just got some shiny new updates. At Hurrah! we are proud to offer innovative and effective solutions in CRM gamification and leaderboards software. We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve […]

How to Manage CRM Data effectively: 3 Tips for Sales Ops Teams

A recent study by CSO Insights defines sales ops as, “a strategic function, designed to provide a platform for sales productivity and performance by providing integrated methods, processes, tools, technologies and analytics for the entire sales force and senior executives.” Sales operations is a critical piece of many sales organizations. In recent years, the responsibilities of […]

Hurrah! 4.0

Everything You Need to Know About Hurrah! 4.0 We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take […]

Healthy Sales Competition: A Myth or Reality?

You may have heard some say that, “Healthy competition is an oxymoron.” At CRMGamified, we’d like to politely disagree (at least when it comes to competition on the sales floor)! Here’s why. Competitions can give your sales team that extra push to take sales to the next level. When a previous record is broken, it […]

5 Ways to Improve Sales Team Communication

Communication is key to building a confident, engaged, and productive sales team.  Effective sales team communication is not just about pushing product updates and pricing information. It is also essential to keeping your team motivated, engaged, and aligned with the organization’s goals and values. Good communication is one of the marks of a great sales manager. […]