Entries by CRMGamified

5 Call Center Contest Ideas to Motivate Your Team

Call center work can be repetitive and it is often challenging to keep motivation and engagement levels high among employees. Contests are a great way to introduce gamification into daily activities. These call center contest ideas work well to track goals and engage employees, and have the added bonus of boosting productivity and building camaraderie […]

What should be on your Sales KPI Dashboard: KPIs for Sales Managers

Data reporting is essential for sales managers to monitor performance. Nevertheless, lots of time can be lost wading through metrics that don’t matter. The idea behind a Sales KPI Dashboard is to define the most important sales metrics and gather them all in one place. KPI Dashboards, as a reporting tool make important metrics readily […]

9 Best Automatic Sales Prospecting Tools Reviewed

  In order to set just one appointment, an average outbound salesperson needs to make 8 dials per hour and prospect for almost 6.5 hours. This doesn’t seem like a very efficient use of their time, right? Time is money when it comes to sales, and manual prospecting often generates more losses than revenue. Nevertheless, […]

Essential KPIs for Staffing & Recruiting [Infographic]

    Essential Staffing & Recruiting KPIs 1. Productivity Metrics Productivity metrics measure key daily activities by recruited or team. These KPIs are useful in order to track how individuals or teams are performing in executing daily tasks. Some such staffing and recruiting activity-based metrics include: Interviews (weekly) Emails Phone Calls Candidates Qualified Open v. […]

Can Gamification Increase ROI of Sales CRM?

Poor user adoption of sales CRMs is often a major barrier to ROI. Gamification can help change that. Customer relationship management (CRM) is a technology for managing your company’s relationships and interactions with customers and potential customers. There is no doubt that investing in a CRM system for sales teams can be highly effective, but […]

High Turnover is Costing Call Centers: Why Employee Retention Should be a Priority and What to do About it

Call centers are one of the industries most affected by high turnover rates. On average, call centers in the US have turnover of 30-45% according to the Quality Assurance and Training Connection (QATC). This is well above what is considered to be a normal turnover rate. Call centers in particular suffer from poor employee retention as […]

NewsFlash! Hurrah!’s Newest Feature

Ever find yourself needing to get your team’s attention right now? Records have been broken, prizes won, there are cookies in the break-room—now your most important updates will never get lost in the depths of inboxes or group chats again. Here is NewsFlash, Hurrah!’s newest feature. Interrupt your regularly scheduled programming any time with NewsFlash […]

How to Manage CRM Data effectively: 3 Tips for Sales Ops Teams

A recent study by CSO Insights defines sales ops as, “a strategic function, designed to provide a platform for sales productivity and performance by providing integrated methods, processes, tools, technologies and analytics for the entire sales force and senior executives.” Sales operations is a critical piece of many sales organizations. In recent years, the responsibilities of […]

Hurrah! 4.0

Everything You Need to Know About Hurrah! 4.0 We are constantly working to improve our product to meet the needs of our clients, expand capability, and improve user experience. This time we’ve taken things a step further, and we think you’ll like what we’ve done. Our development and customer success teams joined forces to take […]